New release brings on-demand scheduling to field services
The field services industry has already benefited from mobile technology that allows workers to receive new jobs and file reports on the move, reducing the need for returns to base.
A new release from mobile workforce management specialists Skedulo takes things further by allowing customers a self-service scheduling ability along with job tracking.
Skedulo Lens incorporates APIs and web/mobile SDKs that make real-time scheduling and availability information accessible to end customers on public websites, portals and branded mobile applications.
"With today's technology, you can order a car via your mobile device and know exactly who is driving and when they will arrive. Customers expect the same experience when they schedule a service call," says Skedulo CEO and co-founder Matt Fairhurst. "Companies spend countless dollars acquiring customers but they quickly diminish their customer relationships through poor post-sale experiences. The world's leading, global brands are successful because they think about their customers first and empower them with transparency, giving them a voice".
Skedulo Lens helps companies to create a consistent, seamless customer experience at every stage from booking to the field service appointment. Any company with a mobile workforce, from business service organizations to healthcare, can use Skedulo Lens for smarter self-service scheduling and a radically enhanced customer experience.
"Customers require the freedom to choose specific technician arrival times, same-day service, weekend appointments and guaranteed one-hour service windows," adds Fairhurst. "This simply wasn't possible in the past due to logistical limitations. Skedulo Lens makes this a reality".
You can find out more about the product on the Skedulo website.
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