Widespread BT outage caused by a faulty UPS

This morning, thousands of BT and Plusnet customers complained about dodgy internet connections. The problem has now been fixed, and the cause identified as a failed UPS owned by Equinix, leading to massive disruption.

Equinix, owned by Telecity, said there had been a problem "with one of our UPS system at 8/9 Harbour Exchange (LD8)" in London. The exact cause is not yet known, but further investigations are underway.

This morning's outage -- which caused problems ranging from not being able to get online at all, to intermittent connectivity issues -- affected around 10 percent of BT customers. The company has apologized and issued a statement saying: "The issue has now been fixed and services have been restored".

As reported by the Register, an Equinix spokesman said:

Equinix can confirm that we experienced a brief outage at the former Telecity LD8 site in London earlier this morning. This impacted a limited number of customers, however service was restored within minutes. Equinix engineers are on site and actively working with customers to minimize the impact.

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