90 percent of clients in professional services industries prefer digital interaction
A new study by one-stop hub platform Moxo (formerly Moxtra), looking at the finance, real estate and legal sectors, finds 90 percent of people's preferred method of communication when asking questions about their account and business transactions is digital (via a designated client portal), rather than scheduling an in-person appointment or phone call.
Moxo surveyed 1,500 clients and 1,500 internal- and external-facing employees and finds that 73 percent of employees believe digital solutions will be extremely important to improve business efficiency and 60 percent believe they will be extremely important in enhancing client service delivery and account management.
Poor integration and lack of supply chain agility costs businesses dear
According to a new survey, 85 percent of companies say they are losing money to integration issues related to their supply chains, with 24 percent admitting to losing $500,000 or more.
The study carried out by Dimensional Research for Cleo shows 14 percent, say they are losing over $1 million per year, up from just 10 percent in each of the previous two years, reflecting a 40 percent year-on-year increase.
Innovation and culture shift are needed to reach a 'new digital normal'
Over the last two years the pandemic has accelerated a trend towards businesses looking for better digital habits and systems.
But a new survey of business leaders across the EMEA region, commissioned by Nutanix from IDC, suggests that a shift in culture as well as technical innovation is required in order to realize value from investments and create a new digital normal.
Investors get excited about 5G technology
We all know that 5G is set to shake up the technology world by offering faster, more reliable mobile data connections. But what aspects of the 5G world are proving attractive to investors?
New research commissioned by World Wide Technology (WWT) looks at the categories of 5G tech that are attracting venture capitalists and investors across the US and UK. Cloud computing comes out ahead, identified as the top category for investment by 72 percent of respondents.
Legacy apps hold back enterprises from seeing digital transformation benefits
A new study from cloud services company 2nd Watch finds 80 percent of enterprises continue to run at least one-quarter of their business workloads and applications on-premises.
This is holding them back from reaping digital transformation benefits such as lowered cost of ownership, better agility and fewer risks. 33 percent of respondents say their biggest challenge in modernizing legacy applications is a lack of skills or expertise, while 26 percent struggle most with lack of budget and investment, and 25 percent with outdated processes and tools.
Enterprises aren't providing a joined-up digital experience
According to a new study from integration and API specialist MuleSoft 70 percent of organizations struggle to provide completely connected user experiences across all channels.
This is despite the fact that almost three-quarters (72 percent) of organizations' customer interactions are now digital.
Two-thirds of organizations plan to increase zero trust budgets in 2022
More than more than 75 percent of IT leaders surveyed for a new report cite the importance of zero trust in combating mounting security threats and two-thirds plan to increase their budgets for the technology.
The study, conducted by Forrester Consulting for Illumio, finds teams are still fighting to catch up with critical initiatives with over 60 percent of respondents saying they were unprepared for the rapid pace of cloud transformation and migration.
Banking industry accelerates digital adoption
During the pandemic banks have undergone a rapid digital adoption process, with 89 percent boosting their implementation of technology by as much as five years.
Research by analytics company SAS shows traditional banks have overseen a marked rise in the adoption of new technologies with 93 percent accelerating their digital adoption compared to 87 percent of challenger banks.
AI is key, metaverse is not important -- CIO's top priorities for 2022
New data from PwC in its latest Pulse Survey finds that 43 percent of CIOs cite refining their IT strategy and operating models to be more agile as being a top priority in 2022.
In order to achieve this about a third will prioritize leveraging infrastructure investments to move from traditional data centers to cloud-based, or leveraging enterprise-wide data and analytics to drive strategic decision-making
Only 20 percent of UK smaller businesses are 'tech-savvy'
Just one in five small businesses in the UK is open to digital transformation, despite it making them two and a half times more likely to experience a 20 percent or more increase in revenue.
The finding comes from NatWest bank's latest Springboard to Recovery report which is based on research from a survey of 1,000 small to medium-sized businesses (SMEs), and analysis of more than 100 reports, as well as the results of 50 support programs.
Digital transformation: Recovering the meaning behind an overstated concept
The phrase 'digital transformation,' or DX, in short, is thrown around at an alarming level in the promotional and marketing materials of large tech companies and consultancies. But what does digital transformation really mean?
Digital transformation in today’s tech world is a buzzword, fashionable jargon that’s often thrown around without seeing any real value or understanding. The term assumes that everyone who creates something new is innovative, but that simply isn’t the case. Many industries have turned to modern tech to rejuvenate or enhance their business solutions. But, that doesn’t mean they’re undergoing a digital transformation. The wording and ideologies used to describe digital transformation have caused the term to be lost in translation. How do we recover the meaning behind an often overstated concept?
Why enterprise automation is key to digital transformation [Q&A]
In the wake of the COVID-19 pandemic, many enterprises turned their attention to digital transformation projects. But a talent shortage has held things back, leading many to consider automation as a way to alleviate the burden today's organizations are experiencing.
We spoke to Charlie Newark-French, chief operating officer of human centered automation company Hyperscience, to find out more about the balance between humanity and AI, automation's role in the digital enterprise, and automation's role in digital transformation.
Transparency, regulation and convergence with 5G -- AI predictions for 2022
Sustainability, multi-cloud and hybrid -- cloud predictions for 2022
Cloud is no longer the new technology on the block and has become firmly established as part of the IT mainstream. But that doesn't mean that it's standing still.
What can we expect to see from the cloud in 2022? (If you answered 'rain' go to the back of the class!) Industry experts gave us their views.
Retaining talent is one of the biggest challenges for IT departments
A new survey from automation platform Ivanti finds that keeping up with digital transformation (32 percent) and keeping talent in technical roles (26 percent) are the two biggest challenges organizations currently face.
The study also shows that 61 percent of respondents say the IT department is key to the growth and business strategy of the organization. Even so, 72 percent of respondents reported losing IT team members with 41 percent of respondents citing a high workload as the top reason for their departure.
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