Articles about Digital Transformation

The term "digital transformation" has become synonymous with a company’s endeavor to modernize. It allows organizations to transform their operating models to improve customer experience, increase successful outcomes, and gain a competitive advantage in the marketplace. While many technologies, processes, and cultural adjustments are needed to drive digital transformation successfully, "automation" is a critical aspect of the entire process.

Robotic Process Automation (RPA), with its capability to digitalize several operations and processes, has a great potential to accelerate digital transformation for an enterprise.

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When you first start out on a digital improvement program, it’s important to get buy-in from senior stakeholders. Of course, the reality is that this isn’t always as easy as it seems. To navigate any preconceptions at Chesterfield, we decided to badge our project as an ICT improvement program, and the main reason for doing this was to secure support from Councillors. 

We also decided to split the program into two with one workstream focusing on infrastructure and networks and the other looking at business process improvement. The main goal of the program is to remove technical debt, data silos and any difficulty with case management. No more duplication and time-consuming inefficiency and not being able to see the full picture.

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Using artificial intelligence to streamline their service desk operations is something that 93 percent of businesses are planning according to a new survey.

The study conducted by IDG for Freshworks shows 61 percent of IT managers have already deployed AI at some level and 32 percent are exploring the possibilities.

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If I asked you to think of an industry that has been revolutionized by technology, you’d probably have no problem answering. In fact, the more difficult question might be naming an industry that hasn’t experienced digital transformation, particularly in the past year.

It’s clear that some industries are more technologically advanced than others. Naturally, technology businesses including Apple, Microsoft, and Google are leading the way. Media, financial services, and energy providers are some of the most digitized sectors. Some sectors, meanwhile, are still in their digital infancy. But that’s about to change. Here, we detail three sectors that are on the cusp of a digital revolution.

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Electronics giant Panasonic is launching a new solutions-focused organization, Panasonic Connect Europe, to address the changing technology needs of European businesses.

The new business will offer diverse B2B technology solutions, alongside an enhanced services capability, to help customers maintain mission critical operations and organizations transform their business operations.

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A new report from Cleo reveals that B2B integration is a major problem, with 99 percent of manufacturers reporting issues in the last 18 months and 89 percent still struggling with them.

What's more this is costing money, with 42 percent losing over $500,000 in 2020 and 18 percent losing more than $1 million in revenue last year.

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A disconnect between IT teams and the wider business is preventing organizations from adopting new technologies and jeopardizing their long-term response to the pandemic, according to new research from Insight.

Despite the importance of IT to delivering on strategic objectives, 72 percent treat IT as a utility rather than a business enabler, with just 22 percent giving IT a seat on the board. This has direct effects for enterprises as 55 percent are failing to take advantage of new technologies because they aren't listening to IT.

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It’s already well known that COVID-19 accelerated digital transformation. McKinsey estimates that it shot forward by about 7 years of progress within just a few months, and CNBC reports that 85 percent of companies sped up their digital transformation plans, but the real question is what happens now?

You could say that there are 3 main pillars to digital transformation, and they don’t necessarily take place one after another. These pillars include:

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COVID-19 has changed the way companies think about digital transformation because it has accelerated the need to increase business connectivity while operating from decentralized settings.

Chief Technology Officers (CTOs) have been tasked with keeping their places of business at the forefront of the latest tech innovations. In a recent Gartner survey, 47 percent of respondents said their CTO is dedicated to modernizing core technology infrastructure in order to spur innovation.

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Research from London-based digital agency Studio Graphene shows that digital transformation during the pandemic hasn't been all success stories.

The survey of 750 decision-makers within UK businesses finds the majority (56 percent) have successfully adopted one or more new technologies since the beginning of the pandemic, with 54 percent saying that using new tech has been key in enabling them to overcome challenges posed by COVID-19.

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We recently reported on research from value stream platform Digital.ai into digital transformation projects, which should make worrying reading for many enterprises.

The study showed that many organizations feel they're not getting the most from their transformation projects. We talked to Gaurav Rewari, chief technology officer at Digital.ai to find out why this is happening and what can be done about it.

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One of the most prolific business trends to come out of the pandemic has been that of digital transformation. COVID-19 forced change across the business landscape, and the sudden scramble to go digital has completely altered the way companies do business. Whether it be internal changes through productivity tools or security, or external changes in how businesses interact with customers, we can see that some type of digital transformation has taken place in almost every business vertical.

In the pre-COVID era, businesses only called upon their digital transformation capabilities occasionally. In a 2018 Tech Pro Research study, about 70 percent of organizations surveyed confirmed having a digital transformation strategy already in place, or were working on one. However, they also reported challenges in buy-in and funding. Then, almost overnight, digital transformation was quickly adopted as the spread of COVID-19 shut down regular work functions. As companies were pushed into exploring digital solutions, organizations found new ways through this digital transformation to continue business, serve clients and keep their employees safe.  

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Small to medium enterprises (SMEs) are essential to the UK economy. The government has noted that they contribute to 99.9 percent of all private sector business in the country with a turnover of £2 trillion.

However, entering the largest recession since records began and even after unprecedented financial help, small firms remain at risk of failure in navigating their business through the pandemic. The current situation has rapidly changed the way that we interact with customers, how consumers buy, and the interests of clients and customers alike.

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While 49 percent of security teams and 44 percent of networking teams report to the same boss, 37 percent of IT professionals state that these teams don't really work together much.

A new report from security cloud company Netskope shows that 50 percent of global CIOs -- and 51 percent of respondents generally -- say a lack of collaboration between specialist teams stops their organization from realizing the benefits of digital transformation.

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The goal of digital transformation is to fundamentally change how B2B suppliers operate and deliver value to customers by creating a connected digital ecosystem. A change of this magnitude, however, is not without its challenges.

For one, in order to change a business’s value delivery model, the first step is understanding the value each customer is looking to receive -- something that is easier said than done when there is no formal way to document and collaborate around goals and objectives.

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