How automation can help people do their jobs [Q&A]


The past year has seen many changes to the way businesses operate, including a stepping up of digital transformation and more interest in automating processes.
But many people still fear that greater automation could lead to a loss of jobs. We spoke to Yakaira (Kai) Nunez, senior director of research and insights at Salesforce to discover why she thinks enterprises can deploy automation to partner with rather than replace humans.
Will Budget 2021 make or break Britain's digital future?


Every crisis presents an opportunity -- a truism never more evident than in Chancellor Rishi Sunak’s latest investment into the UK’s digital landscape.
For years, the UK economy has faced a fundamental problem; we have more need for highly skilled digital professionals and leaders than we have workers to satiate that demand. Recent research from Microsoft found that the vast majority (69 percent) of UK business leaders believe their organization currently has a skills gap, with a significant 44 percent fearing that this will have a negative impact on their success in the next year.
Developers seen as crucial to pandemic recovery


Developers are key to recovery from the pandemic according to 91 percent of UK businesses in a new survey, and 95 percent see them as crucial to digital transformation projects too.
But the study from cloud communications platform Twilio finds that the majority are not yet unlocking the full power of developers.
71 percent of Office 365 users suffer malicious account takeovers


New research from network detection and response company Vectra AI shows that 88 percent of companies have accelerated their cloud and digital transformation projects due to COVID-19.
But it also finds that 71 percent of Microsoft Office 365 deployments have suffered an account takeover of a legitimate user's account, not just once, but on average seven times in the last year.
Protecting your business from increased digital risk


Business conversations have included digital transformation for decades. However, more recent innovations have made it much easier for businesses to seamlessly integrate digital technology into their operations.
While these technologies improve efficiency, support personalization, and promote safety, they also challenge risk managers to protect company information, prevent data breaches, and reduce potential threats that can accompany doing business with third-party vendors.
Breaking down the silos between IT and business [Q&A]


Until the cloud and the idea of big data came along it wasn't unusual for different parts of a firm to have their own information separate from the rest of the business.
But digital transformation initiatives recognize that all information is important to the organization and that silos are increasingly a bad thing.
Essential points to know before implementing a cybersecurity transformation program


In light of the recent explosion of cyber attacks and the changes brought about by the pandemic, there appears to be a compelling need for cybersecurity transformation. Businesses have to update their cyber defenses or risk the possibility of falling prey to persistently sophisticated attacks.
Transforming an organization’s security posture, however, is not as easy as it sounds. It takes time, expertise, and resources. One bad decision or an inadequacy in the technologies employed will render the transformation useless. Things can even become worse than the previous state. To make sure that it yields the expected benefits, organizations need to do it correctly.
APIs are powering the acceleration in digital transformation


While organizations have publicly talked of the benefits of digital transformation for some time, the COVID-19 pandemic forced many to pull the trigger on those plans. The crisis accelerated the adoption of digital technologies as organizations across almost every industry underwent huge changes to their operating models.
Indeed, a McKinsey executive survey notes that companies have accelerated the digitization of their customer and supply-chain interactions and of their internal operations by three to four years. Moreover, the share of digital or digitally enabled products in their portfolios has accelerated by seven years.
Developers play a key role in digital transformation despite COVID


Developers are playing a key role in helping enterprises meet their digital transformation goals despite facing significant challenges from COVID-19 according to new research from Couchbase.
The survey of 450 European and US senior IT decision makers finds 92 percent of respondents believe that DevOps could have a revolutionary impact on their digital transformation efforts, while 63 percent say that the flexibility to change their goals when needed has been helpful in meeting their digital transformation goals.
2020 sees rapid rate of change in the IT landscape


A survey of 500 US-based enterprise technology decision-makers from IT decision making platform AVANT Communications reveals rapid change as businesses press ahead with digital transformation and bring in new disruptive technologies.
The reporst shows nearly half of respondents intend to grow their usage of SD-WAN while almost 60 percent expect to increase or significantly increase their use of MPLS.
More cross-team collaboration needed to deliver digital transformation


A new global survey of 700 CIOs reveals IT leaders have growing concerns about their ability to keep up with digital transformation.
The study from software intelligence company Dynatrace shows 89 percent of CIOs say digital transformation has already accelerated, and 58 percent predict it will continue to speed up.
The post-pandemic impact for Service Provider Networks in 2021


The year 2020 was challenging to say the least. Between the pandemic, shutdowns, wildfires and other natural disasters, most of us will look forward to a new beginning in 2021. However, the pandemic response in 2020 will have a lasting impact on how and where consumers and businesses will use networks services, how service providers will build out their networks, and where they will invest in additional capacity.
On that basis, here are a few predictions for 2021 for service providers:
How councils can be truly digital-first by transforming IT support


The appetite for councils to become digitally-led and transformative in their IT is growing, and this growth picked up a lot of speed last year due to the challenges presented by Covid. A sudden shift to working from home, combined with an urgent need for councils to continue the same level of service provision remotely, has increased the pressure on IT support teams within those councils.
This general mood is reflected in statistics, too. Research conducted by YouGov on behalf of Cantium has found that 70 percent of IT professionals in the public sector reported an increase in IT support tickets and requests since the tectonic shift in working life arrived in March of 2020.
92 percent of SMBs turn to new technology during the pandemic


The COVID-19 pandemic has sparked a dramatic evolution in the ways that smaller businesses interact with their customers.
In fact, 92 percent of all small business personnel surveyed in a new study from Moxtra say their organizations have adopted new technologies during the pandemic.
Organizations struggle to keep pace with digital projects


The COVID-19 pandemic has seen an increase in the number of digital projects, but only 37 percent of organizations say they have the skills and technology to keep pace.
A new report from MuleSoft also shows that 82 percent of line of business (LoB) employees say they need quick and easy access to data, IT systems, and applications to do their jobs effectively and remain productive.
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