More cross-team collaboration needed to deliver digital transformation
A new global survey of 700 CIOs reveals IT leaders have growing concerns about their ability to keep up with digital transformation.
The study from software intelligence company Dynatrace shows 89 percent of CIOs say digital transformation has already accelerated, and 58 percent predict it will continue to speed up.
The post-pandemic impact for Service Provider Networks in 2021
The year 2020 was challenging to say the least. Between the pandemic, shutdowns, wildfires and other natural disasters, most of us will look forward to a new beginning in 2021. However, the pandemic response in 2020 will have a lasting impact on how and where consumers and businesses will use networks services, how service providers will build out their networks, and where they will invest in additional capacity.
On that basis, here are a few predictions for 2021 for service providers:
How councils can be truly digital-first by transforming IT support
The appetite for councils to become digitally-led and transformative in their IT is growing, and this growth picked up a lot of speed last year due to the challenges presented by Covid. A sudden shift to working from home, combined with an urgent need for councils to continue the same level of service provision remotely, has increased the pressure on IT support teams within those councils.
This general mood is reflected in statistics, too. Research conducted by YouGov on behalf of Cantium has found that 70 percent of IT professionals in the public sector reported an increase in IT support tickets and requests since the tectonic shift in working life arrived in March of 2020.
92 percent of SMBs turn to new technology during the pandemic
The COVID-19 pandemic has sparked a dramatic evolution in the ways that smaller businesses interact with their customers.
In fact, 92 percent of all small business personnel surveyed in a new study from Moxtra say their organizations have adopted new technologies during the pandemic.
Organizations struggle to keep pace with digital projects
The COVID-19 pandemic has seen an increase in the number of digital projects, but only 37 percent of organizations say they have the skills and technology to keep pace.
A new report from MuleSoft also shows that 82 percent of line of business (LoB) employees say they need quick and easy access to data, IT systems, and applications to do their jobs effectively and remain productive.
How a hybrid integration platform can drive innovation
Digital transformation and the transition to the cloud can deliver agility, profitability, new revenue streams and lead to exponential growth. However, there are a number of challenges that can stop an enterprise from moving to a complete cloud solution. These include the need to adhere to data laws (where regulations and policies prevent companies from moving all their data into the cloud), the necessity of taking a phased approach to shifting existing systems in order to mitigate any negative impact on the business, and other requirements such as security and performance.
Moreover, the increasing complexity of integrating on-premises systems with cloud offerings -- which include software-as-a-service (SaaS) applications, vast amounts of data, and an explosion of APIs -- can overwhelm integration architects and developers. In this environment, connecting and standardizing an organization's data and business processes, across its entire application landscape, places a significant strain on traditional technologies, methods, and abilities.
The data that's missing from your DX strategy: Tribal knowledge
In the field services industry, a crucial part of digital transformation is the move toward outcome-based and predictive contracts meant to minimize downtime and maximize service efficiency. But to be successful in the shift, these organizations (think: service divisions across manufacturing, medical devices, capital equipment, HVAC, commercial appliances, etc.) need to be able to utilize their service data to more accurately understand their workforce and operations.
That’s easier said than done. While many organizations incorporate and analyze easy-to-access data as part of their digital transformation strategy, most are leaving a business-critical element out of the equation: tribal knowledge from long-tenured employees. That's because this information is housed in non-traditional databases like filing cabinets, service records and even their minds, and previously, it's not been cost effective to gather and distribute. Couple this dilemma with the fact that many of these top subject matter experts are nearing retirement age and it’s clear that the field services industry has a hurdle to jump, and time is of the essence.
Enterprises accelerate cloud transformation but struggle with security
Enterprises have embraced the moving of multiple applications to the cloud using containers and are utilizing Kubernetes for orchestration. But the findings of a new report also confirm that many are inadequately securing the data stored in these new cloud-native environments.
The report from cloud-native data protection specialist Zettaset shows businesses are continuing to leverage existing legacy security technology as a solution.
Small can be ugly when it comes to third-party cybersecurity
Digital transformation initiatives often involve closer relationships with other businesses, but these can expose a company to additional risk if the other party's security isn't up to scratch.
New research from CyberGRX, based on data collected from the third parties on its exchange, finds that company size correlates with the maturity of cybersecurity programs, more specifically, as companies get smaller, they have fewer controls in place and less mature programs.
UK Digital marketing survives the pandemic but faces a skills crisis
In the face of lockdowns to control COVID-19 marketers have had to quickly adjust customer experience strategies and utilize new technologies and channels to engage with consumers.
A new report from digital experience company Acquia shows that many have done this successfully, with some 83 percent of UK brands seeing improved return on investment on marketing and customer experience technology over the past year.
Hybrid cloud is driving digital transformation
The hybrid cloud model is increasingly used in digital transformation and data storage according to a new report from Trustwave.
Of over 950 IT professionals surveyed, 55 percent use both on-premise and public cloud to store data with 17 percent using public cloud only. Singapore organizations use the hybrid cloud model most frequently at 73 percent or 18 percent higher than the average and US organizations employ it the least at 45 percent.
Businesses using product intelligence see stronger growth
One of the side effects of the pandemic has been to accelerate digital transformation efforts, but a lack of good product intelligence means many companies don't have the proper tools in place to understand and act on customer data.
New research from product intelligence platform Amplitude shows that 97 percent of businesses say improving the digital experience for users is a priority, but 71 percent say they don't know exactly where to start when it comes to understanding their users' behavior and 38 percent don't know what to do to improve their digital experience.
IT teams spend 44 percent of their time on routine work
New research reveals that IT and cloud teams spend 44 percent of their time on routine work, just keeping things running, at a cost of $4.8 million a year.
The global survey of 700 CIOs, conducted by Vanson Bourne for Dynatrace, reveals that, as a result, 56 percent of CIOs say they are almost never able to complete everything the business needs from IT.
The importance of employee experience in a remote world [Q&A]
Digital transformation initiatives often focus on the customer experience. But in a world where remote working has become increasingly commonplace, employee experience is under the spotlight more than ever.
We spoke to Bill Hewitt, president and CEO of digital experience specialist Aternity, to find out more about the importance of making systems work for employees and how businesses can ensure that they do.
How COVID-19 could be the trigger for lasting innovation [Q&A]
For many enterprise organizations the COVID-19 pandemic is a crisis to be managed. But could it actually be a catalyst to deliver a lasting legacy of technical innovation?
James Harvey, EMEA CTO at Cisco AppDynamics thinks it can be. We spoke to him to find out more.
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