Articles about onboarding

The average company uses 342 SaaS apps prompting B2B software buyers to consider integrations a top priority in their purchasing decisions. However, simply providing connections between platforms is not enough for SaaS companies to deliver a good user experience. Customers should be able to discover, activate and monitor integrations without calling customer support.

An integration marketplace offers an elegant solution to software connectivity challenges. This feature provides a centralized, self-service hub for integrations that delivers a seamless experience for customers connecting your application to their other tools. Users can create a more cohesive tech stack with just a few clicks. Marketplaces save customers time and resources and position your company as a more flexible, scalable and indispensable partner, driving higher product adoption and customer retention.

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With the arrival of COVID-19, the evolution of remote and hybrid work environments hit hyper drive, advancing to a point that many imagined would take decades to reach. For a distributed company with many offices, the chance to virtually "work where you live" had been a very attractive message. Today, what entices candidates and retains talent is being able to "work anywhere," virtually.

Yet, many CIOs, IT and engineering leaders are still sorting through lessons learned in recent years in order to adjust to this new normal -- and critical areas like onboarding technical staffers remains challenging. For me, being a year into the pandemic and noticing that not feeling that new remote engineers had a true connection to the product was a sign our processes needed updating. So, my team and I surveyed recent hires on common issues they faced when getting up to speed and how these were handled.

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The way we live and work has changed forever -- and our workspaces are changing alongside. According to the Office of National Statistics, 84 percent of workers who worked from home planned to carry out a mix of working at home and in offices in the future, while research from Poly shows 77 percent of businesses are redesigning their office spaces to better suit new ways of working.

What constitutes an "office" is a very broad definition -- it could be a home, a local café or pub, or an actual physical office. And the role of the company office has changed. More than everyday tasks, it’s now a space for special events and meetings that would once have happened at an off-site.

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The use of IT systems is vital to the success of any business, but if employees aren't properly instructed in the use of these systems it can prevent them from performing well.

This applies particularly to certain groups like older workers, returning parents and contractors. So, what can businesses do to ensure they properly harness the skills, knowledge and expertise held by these groups?

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The world of work has changed, and remote work is no longer an option or perk. Teams worldwide have been forced to go fully- or mostly-remote, many with a weekend’s notice. As the months of working from home drag on, we’ve had to readjust our processes and systems -- one of which is employee onboarding.

The importance of a strong onboarding program can’t be overstated -- especially since only 12 percent of employees are happy with their organization’s onboarding programs, and 50 percent of new hires leave their organizations within their first 18 months. While remote work is associated with decreased retention, we can’t deny the outsized impact of an employee’s first few months on the rest of their tenure.

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