How network APIs are transforming telcos [Q&A]
As network Application Programming Interfaces (APIs) unlock more advanced capabilities like Quality on Demand, Device Location, Number Verification, and SIM Swap, they will also support cutting-edge solutions like private 5G networks using network slicing, which grants enterprises greater autonomy and control over their wireless networks.
We spoke to Doug Makishima, advisor to the Mobile Ecosystem Forum, to discuss the impact of network APIs as well as how mobile network operators (MNOs) are moving from being 'data pipes' to adopting Network-as-a-Service (NaaS) models and what this means for the industry
Hanging on the telephone set to be replaced by messaging services
It was 175 years ago that Italian inventor Antonio Meucci came up with the technology that would later be improved and popularized by Alexander Graham Bell to become the telephone.
New research from cloud communications company Sinch finds that newer technologies are starting to change how we communicate -- particularly with businesses -- offering richer, more interactive, and personalized experiences.
Switching broadband in the UK is about to get easier
Changing your broadband service provider has always been a hassle. Usually it takes around 10 days, not to mention that you have to put up with phone calls and emails from your old supplier offering you better deals and pleading with you not to go.
For people in the UK, however, things are about to get a whole lot simpler. The One Touch Switching Company (TOTSCo) is a non-profit organization that has set up a messaging platform called the TOTSCo Hub.
The danger facing critical infrastructure from DDoS attacks targeting telecoms networks
Denied Distribution of Service (DDoS) attacks are an established and now-typical part of the cybersecurity landscape. But, since their first arrival on the scene over 25 years ago, the core of the average DDoS attack hasn’t really changed. Sure, there have been advancements in technology but they still serve the same purpose as they did during that very first attack on a commercial internet provider -- bringing their victims offline.
The way in which an attack can do this using DDoS has changed over time, with a movement towards more targeted attacks, allowing for specific websites or servers to be attacked rather than the entire network having to be taken offline. DDoS attacks have also become wildly more popular and commonplace as they’ve become easier and more accessible to carry out. They’ve even become a market of their own, with some threat actors even offering them as a service online.
Communications service providers see Gen AI as critical but are slow to implement it
A new study shows 90 percent of communications service providers (CSP) see the profound impact Gen AI will have on business goals. However, deployment of GenAI is still in its preliminary stages, with just 22 percent of CSPs having already implemented solutions.
Research by Analysys Mason for Amdocs shows Gen AI is expected to have a high impact across a variety of areas, such as software development (84 percent), data management (82 percent), monetization (82 percent) and network operations (81 percent).
How AI is changing the telecoms industry [Q&A]
The transition to cloud and SaaS use, along with the recent move towards remote and hybrid working, has placed increased pressure on the telecoms industry. At the same time, it has unlocked a significant opportunity for telcos, as remote work has placed a premium on services like fiber and broadband.
Increased data volumes place additional demands on infrastructure and drives up costs. We talked to Anthony Behan, managing director for communications, media and entertainment at Cloudera to discuss these developments and how artificial intelligence is helping telcos to adapt.
SecurityScorecard launches industry-specific ratings for the telecoms sector
Some industries make more attractive targets for cybercriminals than others, thanks to the type of data they hold and the services they provide. The telecoms sector is one such. 85 percent of the top telecom companies in the US, UK, France, Italy, Denmark, and Germany experienced a third-party data breach in the past 12 months alone.
Which is why SecurityScorecard is introducing a new set of security ratings developed especially for telecommunications companies, internet service providers, and cloud providers.
Brits reach for the phone when seeking support from businesses
New research finds that 69 percent of British adults will contact a business via phone call first before trying other methods when seeking assistance.
The study from telecoms company Gamma Communications shows 38 percent of 2,000 people surveyed say direct phone calls are their preferred method of communication with businesses over other channels such as emails, web chats, social media and video calls.
End of the line: How UK businesses can prepare for the telecoms Big Switch Off [Q&A]
With the UK's national 'Stop Sell' having commenced in September this year and the Public Switched Telephone Network (PSTN) switch off due by December 2025, business owners need to have all the facts and critical information that they need to act fast and confidently to make the right decisions about their digital alternatives.
With the switch off deadline looming how can businesses in the UK ensure that they are prepared for these significant, but exciting changes to communications?
Europe stays on top for broadband speeds
Comparison site Cable.co.uk has released its annual analysis of broadband speed tests around the globe.
As in last year's report Western Europe tops the regional charts with an average download speed of 118.69Mbps, with North America second on an average of 94.02Mbps.
Connecting the world: the role of technology in providing humanitarian aid [Q&A]
When a crisis occurs, telecommunications infrastructure can be partially or entirely destroyed, severing the ties between crisis victims and the outside world, and in some cases disconnecting them entirely from their loved ones.
We underestimate the importance of technology until it is taken away, and providing connectivity to affected communities as quickly as possible in times of crisis is extremely important.
UK telcos not ready for 'One Touch Switching'
The UK telecoms regulator Ofcom's 'One Touch Switching' initiative -- intended to make it easier for consumers to change broadband providers -- has been delayed as service providers aren't ready.
Whilst it was announced in 2021 and meant to come into force this Monday (April 3rd), One Touch Switching has now been pushed back and Ofcom has begun an enforcement program.
Why services from big telcos aren't keeping up with business needs [Q&A]
The needs of enterprises have changed radically in recent years. The COVID-19 pandemic and the move towards remote and hybrid workplaces, as well as a move towards more online commerce have all brought more dependence on the internet and communications.
Matt Carter, CEO of Aryaka, believes that the giants of the telecommunications industry, 'Big Telco', have failed to keep up with these trends. We spoke to him to find out why and what needs to change.
Understanding how all businesses can benefit from voice analytics
Voice and speech analytics refers to the process of analyzing recorded conversations such as phone calls to gain insights into customer behavior and call quality, often utilizing AI by employing a Natural Language Processing (NLP) engine that uses context and emotional clues to determine more accurately what is being said.
In utilizing voice analytics solutions, businesses are now able to spot keywords and phrases, as well as detect sentiment and emotional context using pitch, pacing, and language clues to observe whether a conversation is going in the right direction or if it’s going downhill. By evaluating the tone of a customer’s voice, businesses can assess whether their customers are satisfied, annoyed, or upset. 82 percent of customers now consider no longer engaging with a business if they feel they have had a poor customer experience, so understanding potential issues before they arise may be the single most valuable thing a business can do to retain customers.
Only a third of telcos have a clear 5G strategy
New research from IT services provider NTT DATA UK and research firm teknowlogy Group shows only 35 percent of telcoms companies have a clear strategy in place for rolling out 5G.
This is odd given that 94 percent of the senior business leaders from across Europe interviewed believe that 5G will transform the sector.
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