Articles about Telecoms

Historically, voice calling has been the default method for businesses to interact with their employees and customers. Although more modern communication mediums have entered the market and even evolved, traditional calling remains a valued resource for business collaboration and success. The growth of the distributed workforce has also driven a need for alternate ways for companies to connect, and voice calling, powered by VoIP, has become an even more critical communications lifeline.

During the past year, companies turned to collaboration tools for video conferencing and workflow support. However, voice calling is still a non-negotiable in a communications toolkit, with the VoIP market projected to surpass $95 billion by 2027. As companies determine which telecom and collaboration tools best meet the needs of their employees and customers, it will be important for IT decision makers to partner with a communications provider that offers reliable voice communications no matter what the future brings.

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Today’s business leaders are faced with competing challenges and uncharted waters as they continue to navigate the impacts of COVID-19. During the past year, we’ve seen a rise in e-commerce and increased reliance on the cloud to facilitate communications and collaboration and support contactless services.

As business and IT decision makers look to capitalize on new or existing cloud investments and accelerate digital transformation efforts, implementing nimble IT resources is an essential component of the process and will set businesses up for long-term success. Getting the most out of their investment means taking advantage of every opportunity to improve operations and customer experiences through seamless integrations. One such technology that can help in this regard is APIs.

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The trend towards digital transformation and the sudden shift to remote working has seen the telecommunications industry become a prime target for both criminal and state-sponsored attacks.

Threat intelligence specialist IntSights has produced a new report focusing on the threats to the telecoms industry and we spoke to Paul Prudhomme, cyber threat intelligence advisor at the company to find out more.

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Smartphone owners are increasingly accustomed to picking up their phones and hearing recorded voices on the other end, meaning they've received robocalls.

Often, the recordings are threatening and mention taking action to avoid arrests or financial penalties. A human representative never comes into the equation unless the person receiving the call wants further information, usually by pressing a button on the phone's touchscreen.

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Verizon has announced that it is to split into three as it looks to ensure "first-to-market leadership in the 5G era". Starting January 1, 2019, the telecom company will divide into Consumer, Business and Verizon Media Group/Oath.

The company says that it expects its new structure to be reflected in financial reporting for Q2 2019.

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