Xbox Live Video Service Stumbles Out of Gate

The new Xbox Live Video Marketplace was a victim of its own success as the service was nearly inaccessible for about 24 hours on Friday. Microsoft said that an "extremely high number of downloads" caused technical problems and in some cases prevented ordered content from being downloaded. The company is working to resolve the issues and take steps to prevent it from happening again in the future.

Users who could not download purchased content would be given a full refund, and were asked to report it by calling Xbox customer support at 1-800-4MYXBOX. "Thanks for your patience, and please know that the team is prepared to make things right for those affected, including refunding Microsoft Points where appropriate and as quickly as possible," Xbox Live programming director Larry Hryb said.