NinjaOne Review 2025: Powerful or Just Hype?

NinjaOne is one of the giants of the IT management software market, without a doubt. Even though it is designed for managed service providers (MSPs) and internal IT departments, it emerged as a tool preferred by all industries.

NinjaOne is not a simple remote access management tool. It is an all-in-one software that unifies monitoring, patch management, backups, and support.

In this review, we’ll take a detailed look at NinjaOne’s core features, pricing, strengths, and weaknesses, and compare it against its key competitor: AnyDesk. 

By the end, you’ll know if NinjaOne is worth your money in 2025.

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At a Glance: What is NinjaOne?

Category	Details
Core Features	Patch management, monitoring & alerting, remote access management, automation, backup & recovery, reporting & analytics
Supported OS	Windows, macOS, Linux
Starting Price	Around $2 - $6 per device/month, depending on features and scale
Support Options	Standard support, onboarding, and training included; premium 24/7 support available
Best For	MSPs and small to mid-sized businesses that need centralized IT management

Strengths of NinjaOne

Let’s dive into NinjaOne’s major strengths, so you can have a better idea of what we are talking about! 

NinjaOne was able to build its reputation on being more than just another IT management software, thanks to these extensive features:

1. Remote Access Management

This one is a given. One of NinjaOne’s core selling points is its remote access management capabilities, which are often highlighted as the best in its class. It allows IT professionals to connect to various devices without having to download any extra plug-ins or third-party software.

NinjaOne supports all Windows, macOS, and Linux devices, and all connections to all devices are automatically encrypted to ensure data safety. To enhance security, users can choose to implement NinjaOne’s two-factor authentication as well.

The remote sessions can be controlled by admins through a single dashboard, making it more organized. Through the same dashboard, users can run scripts, install updates, or check logs without disturbing the end user.

2. Automation Tools

NinjaOne understands the weight of manual labor, and that’s why it makes automation a cornerstone of its platform, allowing IT teams to focus on strategic work instead of repetitive tasks.

Some features, like the patch management, don't even need to be manually started by the users. Once it is set up, it runs silently in the background, automatically scheduling and deploying OS and third-party app updates.

When it comes to manually-triggered automations, script deployment and policy-driven workflows shine. With the former, admins can push scripts across multiple endpoints simultaneously to update registry settings, clean temporary files, or configure security policies.

With policy-driven workflows, users can create a policy once, apply it to a device group, and NinjaOne ensures every endpoint in that group stays compliant. Each client can have their own set of policies that automatically apply to their devices.

3. Monitoring & Alerting

NinjaOne also has a support system to stay on top of things. The app provides real-time visibility into every managed endpoint, tracking CPU usage, memory consumption, storage capacity, and network health continuously. 

NinjaOne admins can define custom alert thresholds based on their specific needs, so they can be notified through email, SMS, or directly to the mobile app (whatever they prefer). This monitoring and alerting system is fully integrated with ticketing systems as well. 

So, when an alert is triggered, the tool automatically generates a support ticket and assigns it to the relevant people.

4. Data Backup & Recovery

The data backup and recovery process is where NinjaOne proves its worth. They come built-in to NinjaOne's core platform, eliminating the need for separate backup solutions.

Users can trigger data restoration through NinjaOne’s main dashboard, for any and all devices, for everything from individual files to entire system images. They can also set automatic orders that run daily, weekly, or continuously based on criticality.

For MSPs managing multiple clients, the centralized backup dashboard shows the health status of all backup tasks across every endpoint. Failed backups get flagged immediately, and admins can drill down to see exactly what went wrong. 

5. Advanced Analytics

Again, due to being built primarily for MSPs, NinjaOne generates detailed, customizable reports on system health, patch compliance, asset inventory, and user activity. These reports are all exportable in formats that executives and clients actually understand.

These reports show what customers are paying for, and can cover anything from resolved tickets to how many security threats have been prevented.

6. Mobile Access

Mobile compatibility is definitely one of the stand-out features of NinjaOne. The platform knows IT emergencies can happen any time, so it provides non-stop, mobile access to IT management to support teams during emergencies.

The app delivers real-time notifications directly to users’ phones, but it is not only compatible for monitoring. IT teams can also use the app to initiate remote sessions, reboot devices, and push emergency patches right from their phones

The app also maintains the same security standards as the desktop platform, with biometric authentication and encrypted connections to ensure data safety.

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NinjaOne Weaknesses

We promised you an honest review, so we need to discuss NinjaOne's weaknesses. Here are the weak points of it:

1. Missing Advanced Enterprise Features

NinjaOne is built for MSPs and small to mid-sized businesses, meaning that if you are a big company, you might find yourself needing some features NinjaOne does not have.  

For example, it doesn't include anything remotely close to features like advanced role-based access controls, deep network configuration, or integrations with enterprise-grade SIEM (Security Information and Event Management) tools.

2. Limited Integrations Compared to Bigger Players

NinjaOne does integrate with popular tools like ticketing systems, antivirus platforms, and backup solutions. But that's about it. If you have an IT team that uses a large number of third-party tools like Salesforce, ServiceNow, or advanced DevOps stacks, NinjaOne won't be able to simply integrate with them.

It can still be done, but you'd need to invest more time and energy into these connections and carry them out manually.

3. Pricing Transparency

One of the recurring frustrations mentioned by users is the lack of upfront pricing clarity. NinjaOne has a device-based pricing strategy, and while some features affect the per-device cost, others will add to the total cost. On top of that, there are some hidden fees.

We admit that it is very confusing and discouraging. So, we went the extra mile to dive deep (and we mean, really deep) into NinjaOne pricing and summarized what costs what, which companies should expect to pay what amount, and where the hidden fees are hidden in the next chapter.

Understanding NinjaOne Pricing

Now, let's clear up the NinjaOne pricing confusion once and for all. While the lack of published rates can be frustrating, understanding how their model works will help you estimate costs and negotiate better deals.

1. What Affects NinjaOne Pricing?

NinjaOne uses a per-endpoint pricing model, meaning you pay for each device you manage. The more devices you manage (servers, laptops, desktops), the higher the bill.

The type of endpoints also matters significantly. Managing standard Windows workstations costs less than managing servers or specialized equipment. Linux and macOS devices often fall somewhere in between, though pricing varies based on your negotiated contract.

And of course, your selected features also matter in pricing. Basic monitoring and remote access start at the lower tier, while adding advanced automation, backup capabilities, or integrated antivirus increases the per-device fee. 

Finally, your contract length plays a major role, too. Longer commitments to NinjaOne reduce costs by 15-20% compared to month-to-month billing. 

2. What's Included in NinjaOne Pricing Tiers?

While NinjaOne doesn't publish official tiers, most quotes follow this pattern:

The base tier covers essential monitoring, remote access, and basic alerting. You'll get the core dashboard, device inventory, and standard reporting. This works for businesses that just need visibility and remote support.

The professional tier adds the features most businesses actually need: automated patching, script deployment, and policy management. Software deployment tools and advanced monitoring rules also come standard. This is where most organizations land.

The enterprise tier includes everything plus backup capabilities, integrated antivirus, and advanced automation workflows. You also get priority support, custom onboarding, and dedicated success managers. Some enterprises negotiate custom features into this tier.

3. Average Costs for Different Business Sizes

Based on industry reports and user feedback, here's what organizations typically pay in 2025:

• Small businesses (under 100 devices) usually pay around $3 - $6 per device, per month, depending on chosen features. At this scale, you're looking at $200 - $400 monthly for a 50-device setup with standard features.
  
• Mid-sized companies (100-500 devices) benefit from better rates, typically $2 - $4 per device, because they can leverage their volume negotiating power. This way, a 250-device organization might pay $750 - $1,250 monthly.
  
• Large organizations (1000+ devices) can negotiate down to $2 per device, especially with multi-year contracts. A 2,000-endpoint enterprise might invest $4,000 - $8,000 monthly, but this includes enterprise features and white-glove support.

It is also worth noting that MSPs get different pricing structures, usually based on technician licenses rather than endpoints. Most MSPs pay around $150 - $300 per technician monthly for unlimited device management.

4. Hidden NinjaOne Costs to Consider

While NinjaOne is generally transparent during contract negotiations, there are some hidden fees you should be prepared for.

Onboarding and migration fees can add $2,000 - $10,000 to your first-year costs, depending on complexity. While NinjaOne provides training, some organizations would need paid professional services for initial setup, which could drive the cost to $10,000.

Third-party integrations might require additional licenses. NinjaOne connects to many tools, but advanced features in those integrations sometimes need premium API access on both sides.

If your storage space for backups and logs exceeds the included limits, then you will need to pay more for extra room. Usually, with NinjaOne, additional capacity comes at $50 - $100 per TB per month.

How Does Ninja One Compare to Competitors: AnyDesk

When it comes to alternatives, AnyDesk often comes up as the biggest “next best thing” to NinjaOne. Both tools offer strong remote access capabilities, but their focus areas are very different, so understanding their core differences is crucial.

AnyDesk is only a remote access tool. Therefore, it is much lighter and faster than NinjaOne. It has a notoriously low bandwidth requirement, which makes it suitable for devices with weaker internet connections. It’s great for users who need quick remote access to a device, and, comes with a free-forever price tier!

So, which tool is for whom?

• If you only need a light, secure, and reliable remote access, choose AnyDesk.
• If you are an MSP or if you need to centralize device management while also needing remote access, then choose NinjaOne.

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Final Verdict: Is NinjaOne Worth it?

Short answer: yes, probably. Depends on your organization.

If you’re a small to mid-sized business or an MSP, NinjaOne delivers excellent value with its automation, monitoring, and remote access management. It’s simple to deploy, easy to scale, and reduces the need for multiple separate tools. So, it becomes the smartest, most cost-effective choice in 2025!

FAQs

Does NinjaOne include remote access management?

Yes, NinjaOne includes secure, fast, cross-platform remote access management built directly into its dashboard.

How much does NinjaOne cost?

Pricing varies but typically runs $2 - $6 per device per month, depending on features, contract length, and scale.

Is NinjaOne good for small businesses?

Yes. It’s easy to deploy, scalable, and cost-effective, making it ideal for small to mid-sized businesses.

Is AnyDesk better than NinjaOne?

AnyDesk is better for pure remote access, while NinjaOne is stronger as an all-in-one IT management suite.