Articles about automate workflow

Right now, to boost efficiency and achieve economies of scale, businesses want to automate as much as possible. In back office processes, approaches like Robotic Process Automation (RPA), for example, are now increasingly standard and are expected to be a $20bn-plus market by 2030. In parallel, enterprises are looking to ChatGPT and Generative AI to help them speed up everything from creating marketing brochures to drug discovery.

However, where automation is trailing behind is in how organizations go about optimizing cybersecurity. Given that attacks tend to occur at scale, or involve complexity beyond even the smartest average security professional to cope with, this core area of vulnerability should be precisely where the CISO and the SOC (security operations center) seek assistance from automation.

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The shift to remote work, the Great Resignation and high staff turnover have meant that many IT teams have seen a big increase in their workloads over the last few years.

Automation is often seen as a way of addressing the problem, but can it really help to reduce workloads and get IT departments back on track? We spoke to Shawn Herring, CMO of document workflow specialist airSlate, to find out.

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How much of their day do you think sales reps spend selling? All of it? Two-thirds? Maybe half? Nope.

The average rep spends just 35 percent of their time -- fewer than three hours a day -- actively selling. Where does the other 65 percent go? It’s devoured by internal meetings, travel, planning, and all the other peripheral, supporting, and administrative tasks they have to do. And here’s the thing: this trend isn’t unique to sales.

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If you’re a college student and you’ve placed an online food service order, and let’s be honest, that pretty much covers all college students; the chances are high that the delivery was aided and abetted by robot technology. The future has arrived, and even though we’re still waiting for those Jetson’s-promised flying cars, robot foodservice delivery is here.

Robots numbering in the hundreds are buzzing about college campuses and some selected cities in the U.S., U.K., and beyond. The testing, which began pre-pandemic, went into immediate overdrive to fill in the gaps created by the labor shortages and need for social distancing created by Covid-19.

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Customer service bots, digital payroll workflows, fleet management and lest we forget the clever programmer who famously automated his own job -- the uses for and adoption of automation continues to expand. In fact, the automation market is expected to reach $136.5 billion by 2026 with a five-year compound annual growth rate (CAGR) of 3.7 percent according to Industry ARC’s Automation Market Report.

But as growth and excitement build, confusion in the market also abounds. After all, the word "automation" is so overused and broad that it’s no longer descriptive.

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Workers in IT, HR, finance and other roles welcome the use of tools that automate processes and improve productivity -- but many are concerned automation might someday make their jobs less relevant.

A study by Thirdera, specialist in services for ServiceNow users, finds 83 percent of workers are using AI-powered search, chatbots, self-service portals, mobile apps, AIOps, business intelligence and dynamic scheduling tools every day, and 46 percent have been doing so for at least a year.

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Companies of all sizes are continually seeking technologies to increase productivity, improve customer and employee experience, and ultimately drive business growth. This desire applies across functions of customer service, IT support, employee service as well as business-specific processes. Today, leading companies are turning to their vast data stores, artificial intelligence and machine learning, and process automation to achieve these outcomes. 

ServiceNow, once solely focused on IT service management (ITSM) and workflows, is increasingly enabling digital workflows across the enterprise. And, many organizations are expanding their initial ITSM investment to leverage ServiceNow as the platform where work gets done. Today, almost half of ServiceNow’s growth goes beyond IT to customer service, employee service, industry-specific processes, and 'bring your own workflow' low-code development. 

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Whether you’re a system administrator or a Windows power user, the chances are that you spend lots of time performing the same tasks over and over again. To help with this, Microsoft has made its Power Automate Desktop tool for Windows 10 free for everyone.

This enterprise-quality macro-like utility can be put to endless uses, helping to optimize all manner of workflows by automating frequently performed tasks. Available to install free of charge right now, it will eventually be included in Windows 10 as standard.

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