Articles about Pixel 3

Part 3 of three. My six-week saga, where Google Store sent the wrong Pixel phones, is nearly over. I would like to thank the Advanced Support Technician team member who worked with me to end the drama and restore my (previous) confidence purchasing gadgets from the retailer. The generous solution minimizes any further complications and leaves me with a usable phone—with "Preferred Care" that I paid for correctly attached. Sometimes satisfaction is a process, rather than immediacy.

To recap: The 128GB Clearly White Pixel 3 ordered on launch day arrived on Oct. 17, 2018 as a 128GB Just Black Pixel 3 XL. Uh-oh. I agreed to keep the larger phone, following the online operation's difficulty generating a return authorization. Then, on November 2, I dropped the device and shattered the screen. But Assurant couldn't honor the insurance claim because of the shipping error; the phone covered wasn't the one possessed. Frustrated, days later, I bought an iPhone Max XS from Apple Store but returned it two-and-a-half hours later. My Pixel preference was so great that on Black Friday I purchased another XL with expectation of taking a loss on the first. But when the new one arrived, November 26, the IMEI on the order didn't match the phone. Meaning: In the event of defect, or need for repair, once again there would be trouble. Are you confused yet?

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Part 2 of three. For readers who like to criticize and gloat, I have an early Holiday present for you: This story. You can call me an effing idiot, and I couldn't disagree. After Google Store sent me the wrong Pixel phone, I foolishly placed another order, and a similar distribution mishap occurred. Bad is now worse; I also write to caution other potential Google Store shoppers: This could happen to you.

To briefly recap the first instance: In October, I ordered Pixel 3 Clearly White 128GB. On the 17th, the Pixel 3 XL Just Black 128GB arrived instead. Google Store couldn't process a return without conducting an "investigation" because the make, model, and IMEIs didn't match. I agreed to keep the phone. Then, on November 2, I dropped the XL and shattered the screen. But the insurance provider, Assurant, couldn't process repair or replacement because the device covered doesn't match the one I have. The situation is unresolved, weeks later. Current crisis, briefly: I foolishly took advantage of Black Friday discounts and purchased from Google Store another Pixel 3 XL, which arrived on November 26. But the IMEI on the order doesn't match the phone received. That makes the purchased Preferred Care warranty useless, and a device return can't be properly processed for the same reason.

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Part 1 of three. Google Store's bureaucratic ineptitude is beyond belief. My recent, unresolved customer crisis is an experience in artificial unintelligence. For a parent company whose core competency is supposed to be indexing, crunching, and disseminating information, it's inconceivable that something so simple as fixing a single order error could escalate into a tragically comic Catch-22. I should have abandoned all efforts long before reaching the point of penning this post and looking back to the Apple Way.

To summarize: I received the wrong Pixel phone nearly a month ago. Google Store struggled to process a return authorization, because the device in hand didn't match the one in the order. I eventually agreed to keep the thang, so long as the retailer could transfer the extended warranty -- so-called "Preferred Care" -- that I had paid for. But the process proved to be complicated, then necessity, after I unexpectedly needed to file a damage claim. You'll have to read on for the sordid punchline, but suffice to say it all ends in a comedy of compounding errors.

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There have been so many leaks surrounding Google's latest Pixel phones that today's announcements felt like little more than a formality. Nevertheless, the Pixel 3 and Pixel 3 XL are now official.

Taking design inspiration from numerous other handset manufacturers, the new Pixels move away from previous models and have a glass construction. The 5.5-inch Pixel 3 does not feature a notch, but the 6.3-inch XL model does; both handsets feature a Snapdragon 845 SoC, 4GB of RAM, and 64 or 128GB of storage -- and, of course, Android Pie.

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Today is the day that Google takes the wraps off a number of new hardware products. Top of the list will be the Pixel 3 and Pixel 3 XL smartphones, both powered by a new Snapdragon 845 processor.

We’re also expecting to see a refreshed Chromecast, a new Google Home Hub, new Chromebooks possibly, and maybe even a wireless charging stand for the new Pixels.

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Like unwanted mushrooms popping up after rain, Pixel 3/XL rumors are everywhere. Google gets gravy from all the free fan- and blog-post hype. Am I imagining, or is there even more buzz than for the next iPhone(s), which presumably comes soon (Apple sent out invites yesterday for a September 12 product event).

Buzz is the measure of interest—and while iPhone has commanding market share, Pixel's mindshare is formidable. Someone tell me: Is Google's new device really going to be that good? The leaked photos aren't that inspiring with respect to design (little is different). Or perhaps expectations about iPhone X (and its companions) are low—and maybe for good reason.

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