Why software support AI chatbots should supplement, not supplant, human experts [Q&A]
Many enterprises have begun to rely more heavily on chatbots to provide software support, and this often means customers find it hard to get in contact with an experienced, human engineer when they encounter an issue that they need help resolving.
While this might save costs in the short term, it can seriously damage the company’s brand in the long term. We talked to Craig Mackereth, EVP, global service delivery at Rimini Street to find out about the overuse of AI chatbots for enterprise software support and ways that vendors could use generative AI to actually improve the customer experience.
AI crawlers -- what are they and why are they a problem? [Q&A]
Organizations have grappled with business threats posed by various automated bots and crawlers over the years. The latest flavor to take the spotlight is AI crawlers which source proprietary content to feed the AIs they serve.
We spoke to Eyal Benishti, CEO of IRONSCALES, to discuss AI crawlers and why it's important for security teams to establish boundaries for their use.
Comms providers believe AI will improve operational efficiency
More than half of telecom and IT engineers responding to a new survey believe the use of AI will improve network operational efficiency by 40 percent or more.
In addition the study from Ciena, with research by Censuswide, shows an overwhelming 85 percent of respondents express confidence in communication service providers' (CSPs) ability to monetize AI traffic across networks.
AI adoption poses risks to corporate data
The amount of corporate data workers put into AI tools increased 485 percent from March 2023 to March 2024, and is increasing exponentially. The trend is highest among tech workers with 23.6 percent putting corporate data into an AI tool.
A new report from Cyberhaven looks at AI adoption trends and their link to heightened risk. A worrying finding is that 73.8 percent of ChatGPT usage at work is through non-corporate accounts, that unlike enterprise versions incorporate whatever you share in public models.
Consumers worry about being fooled by deepfakes
A new report from Jumio shows 72 percent of consumers worry about being fooled by deepfakes on a daily basis.
Based on a survey by Censuswide of more than 8,000 adult consumers, split evenly across the UK, US, Singapore and Mexico, it finds only 15 percent of consumers say they've never encountered a deepfake video, audio or image before, while 60 percent have encountered a deepfake within the past year.
Tech investments often driven by fear of missing out
New research shows that 61 percent of CIOs say their investments are often driven by the fear of missing out. What's more, 79 percent say they have to take risks on emerging technologies or they will 'go the way of the dinosaurs'.
The study, from SaaS company Ardoq, of 700 CIOs and other senior IT leaders in enterprises of more than 2,000 employees, finds 91 percent of CIOs say that if successful, emerging technology research can put them at the forefront of their market -- but 99 percent say the success rate tends to be much lower than for established technologies.
The role of data governance in developing AI [Q&A]
The term 'prompt engineer' has become a bit of a buzz word for future-of-work topics. What isn't discussed as much, and is arguably more important to AI models, is the role of the data governance architect.
Satish Jayanthi, CTO & co-founder of Coalesce believes that without good data governance, organizations will go nowhere in extracting value from AI and ML models. We talked to him to find out more.
AI driving increase in modernization spend
A study of 500 senior IT decision makers finds investment in IT modernization is set to increase by 27 percent in 2024, as enterprises look to take advantage of new technologies, such as AI and edge computing, while meeting increasing productivity demands.
But the study from Couchbase finds 59 percent of respondents are worried their organizations' ability to manage data won't meet GenAI's demands without significant investment.
The human challenges of dealing with security alert backlogs [Q&A]
Most security teams experience some level of alert overload, struggling to prioritize the issues demanding immediate attention from those that are less pressing. This can lead to a backlog of problems to be dealt with and consequent stress on team members.
We talked to Yoav Nathaniel, CEO and co-founder of Silk Security, about why alert backlog is a people problem rather than a technological problem and how IT and security teams can overcome this challenge.
New platform allows fast creation of secure AI apps
Everyone is keen to embrace AI, but turning an idea into a workable application isn't that easy. B2B commerce platform AppDirect is launching a new marketplace and creation studio that boosts organizations’ ability to create, adopt, and benefit from AI apps.
AppDirect AI allows users to easily transform AI app ideas into reality without needing any coding skills, while also giving them the freedom to choose the most suitable large language model (LLM) provider for their business needs.
Businesses turn to generative AI but many don't have policies on it
According to a new report, 93 percent of security leaders say public gen AI is in use across their respective organizations, and 91 percent report using gen AI specifically for cybersecurity operations.
But the study of more than 1,600 security leaders, from Splunk and Enterprise Strategy Group, shows that despite this high adoption 34 percent of surveyed organizations say they don't have a gen AI policy in place, and 65 percent of respondents admit to not fully understanding the implications of the tech.
New threats and regulations lead companies to update security strategies
A new report from LogRhythm, based on a survey from Dimensional Research, reveals that 95 percent of enterprises have changed their cybersecurity strategies in the last 12 months.
Drivers of this change include keeping pace with the shifting regulatory landscape (98 percent), the need to meet customer expectations for data protection and privacy (89 percent) and the rise of AI-driven threats and solutions (65 percent).
New tool lets enterprises build their own secure gen AI chatbots
Many companies have blocked access to public LLMs like ChatGPT due to security and compliance risks, preventing employees from taking advantage of the benefits of generative AI for day-to-day use.
Even when employees do have access, mainstream LLMs lack the ability to query an organization’s internal data, making insights unreliable and considerably limiting enterprise value for chat applications.
Phishing attacks up 60 percent driven by AI
A new report reveals a year-on-year increase of nearly 60 percent in global phishing attacks, fueled in part by the proliferation of generative AI-driven schemes such as voice phishing (vishing) and deepfake phishing.
The report from Zscaler ThreatLabz shows that in 2023 the US (55.9 percent), UK (5.6 percent) and India (3.9 percent) are the top countries targeted by phishing scams. The high level of phishing in the US is attributable to its advanced digital infrastructure, large population of internet-connected users and extensive use of online financial transactions.
CISOs not changing priorities in response to AI threats
A new report by ClubCISO in collaboration with Telstra Purple finds that despite significant concerns around the impact of AI cyberattacks, many organizations have not seen their priorities or investment plans change.
Of CISOs surveyed 63 percent rate the severity of the threat posed to their businesses by AI cyber-attacks as critical or high, with 63 percent also suggesting that AI cyberattacks will be extremely damaging to businesses.
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