Who needs a CISO anyway?
New research from cloud services provider Navisite finds that 45 percent of companies do not employ a Chief Information Security Officer (CISO). However, of this group 58 percent think they should have one.
Only 40 percent of respondents say their cybersecurity strategy was developed by a CISO or member of the security team, with 60 percent relying on other parts of their organization, including IT, executive leadership and compliance.
How effective communication can boost the IT team's effectiveness [Q&A]
One of the keys to the success of an IT team is the ability to communicate both within and outside the team, something that is as important as talent or knowledge.
But for this to work buy-in from executives and business managers is essential to ensure IT managers can achieve their department goals.
IT outages can cause severe business damage in hours
A new survey finds that 83 percent of companies would suffer business damage during the first 24 hours of an outage and its aftermath.
The study from Dimensional Research on behalf of Netenrich also uncovers a number of contradictions in enterprises' attitude to scaling their security operations.
Time management is key concern for development leaders
Wasting time on tasks that don't deliver value is a major concern for 56 percent of development leaders according to a new study from time management specialist Tempo.
Other key issues include the need to up-level capacity with automation (46 percent), using legacy processes that are not reflective of today's tech landscape (42 percent), and a lack of talent or capacity needed to complete necessary tasks (39 percent).
Who's afraid of the big bad IT department?
Who would be scared to contact their IT department? Quite a lot of people according to a new survey from Velocity Smart Technology, which interviewed 2,000 US office workers.
It finds 60 percent say they've had a negative experience with their IT department, either because they've felt patronized, intimated or frustrated at the length of the time they've to wait to resolve issues.
AI goes mainstream for delivering service desk management
Using artificial intelligence to streamline their service desk operations is something that 93 percent of businesses are planning according to a new survey.
The study conducted by IDG for Freshworks shows 61 percent of IT managers have already deployed AI at some level and 32 percent are exploring the possibilities.
New tool aims at improving enterprise end user experience
The user's endpoint system is a major factor in their productivity and overall view of a system. But often IT departments have a limited view into the performance and responsiveness of these devices.
To address this, endpoint management specialist 1E is launching a digital experience monitoring and remediation tool as part of its Tachyon real-time endpoint control, self-servicing capability, and task automation platform.
Staff break IT rules in order to do their jobs with management the worst offenders
A new survey of more than 3,000 people around the world finds 46 percent of employees access personal documents on their work device without the IT department's permission.
The study from Snow Software also shows 41 percent of global employees are going behind IT's back to get professional software and applications.
AIOps tools successful in delivering value for 87 percent of organizations
Artificial Intelligence Operations (AIOps) tools are delivering value through proactive IT operations and improved hybrid infrastructure resilience in 87 percent of implementations, according to a new report.
The study from OpsRamp reveals the three biggest benefits of AIOps tools as productivity gains from the elimination of low-value, repetitive tasks across the incident lifecycle (85 percent), rapid issue remediation with faster root cause analysis (80 percent), and better infrastructure performance through noise reduction (77 percent).
Virtual support agent streamlines service desk management
One of the biggest challenges for service desk teams is striking the right balance between business-critical projects and keeping up with everyday problems and requests.
To help relieve this problem, ManageEngine, the IT management division of Zoho, is incorporating Zia, Zoho's AI assistant, as a virtual IT support agent in its cloud-based service desk software, ServiceDesk Plus.
The art of workplace motivation: How to keep IT staff engaged under high-growth pressure
IT teams, particularly in the tech and health tech worlds, face a high level of pressure in today’s environment -- whether it is supporting first-to-market launches or ensuring the highest level of security to prevent data breaches. But how do you keep an IT team engaged, motivated while ensuring they are "always on?"
According to a recent Gallup poll, only 2 in 10 employees strongly agree their performance is managed in a way that motivates them to do outstanding work. That frustration can lead to serious retention issues. In fact, LinkedIn’s most recent talent turnover report indicated the tech software sector saw a 13.2 percent turnover rate, the highest in comparison to the other major categories (media and professional services). Here are 5 tips to keep IT staff focused and driven.
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