Articles about MSP

In recent years more and more organizations have been turning to the cloud for their IT requirements.

But with public, private and hybrid options to choose from the cloud landscape is complex. It's no surprise then that enterprises are increasingly leveraging MSPs to manage their public cloud deployments for them.

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For most businesses, change is driven by the need to reduce risk and innovate, while optimizing cost and return on investment. In the case of cloud adoption, the powerful functionality offered by these platforms enable businesses to streamline, optimise, and make their workflows more efficient which, in turn, helps reduce costs. Organizations are always looking for the best solutions for optimizing efficiency and reducing costs, particularly in uncertain economic times.

Yet, in reality, migrating to the cloud does not always bring the cost optimization and savings that an organization is looking to benefit from. Depending on which cloud solution is being evaluated, along with how the solution is designed, built, and deployed, the result may not deliver on the project’s original goals.

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For IT professionals and MSPs, a company’s security posture is influenced not only by technology but also by its team's daily actions. Whether intentional or accidental, human behavior plays a significant role in either fortifying or undermining security measures.

Verizon Business’ 2024 Data Breach Investigation Report revealed that 68 percent of breaches this year involved a non-malicious human element, such as people falling for phishing schemes, mishandling sensitive information or getting tricked by a social engineering ploy.

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As an IT solutions provider or Managed Service Provider (MSP), the industry landscape can be daunting, with demands for services continually on the rise and client preferences constantly evolving. In fact, according to recent projections, one in four MSPs anticipates revenue growth exceeding 20 percent in 2024, while 30 percent expect growth between 11 percent and 30 percent.

Amidst this rapid growth, MSPs are actively seeking ways to efficiently manage operations while meeting changing client expectations, taking into consideration different types of partners and vendors that can support them as they work to keep pace with the rapidly changing market.

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Generative AI and large language models (LLMs) like ChatGPT are a scorching hot topic right now, and for good reason. A recent MIT study shows that LLMs can improve worker productivity by 50 percent in white-collar settings. Consequently, more than half of C-suite members globally (56 percent) feel pressured to adopt comprehensive GenAI tools during the next year -- yet two in three fear the consequences of rapid GenAI adoption, particularly as it applies to disinformation and data governance.

Leaders are overwhelmed by the prospective benefits -- and consequences -- of adopting GenAI. They may be surprised to learn that a managed service provider (MSP) can assuage their worries and prepare their organization for this newest iteration of digital transformation.

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Over the past few years, the adoption of artificial intelligence (AI) has rapidly grown, impacting virtually every industry. In fact, 91 percent of leading businesses are now investing in AI tools regularly. With the mainstream success of second-generation AI platforms like ChatGPT, AI is available at your fingertips, offering numerous benefits that can help streamline daily tasks.

For managed services providers (MSPs), these tools provide an opportunity to enhance workplace efficiency, reduce operational costs and increase business opportunities. However, with every perk comes a responsibility that must be taken into consideration.

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The traditional office has undergone a significant transformation in recent years. The COVID-19 pandemic pushed companies to adopt technologies to facilitate remote work and collaboration. Gone are the days of a centralized, physical workspace and the four walls that defined it. But, this rapid transition has given rise to a new challenge: the emergence of a patchwork of solutions.

A patchwork of solutions refers to when a company uses various technologies or software solutions. Often these solutions don’t work together seamlessly or efficiently. In a recent report from SoftwareOne, 78 percent of IT leaders agree that patchwork systems make it harder to achieve business goals.

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In the dynamic world of Managed Service Providers (MSPs), it has become quite evident that the time has come for next generation Data Security Solutions, and that such a solution should be added to your technology stack.

For some time and becoming ever more frequent today, organizations and MSPs are facing major data security challenges that are likely to increase exponentially over the coming decade.

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Lingering recession concerns and sky-high inflation have created a challenging economic environment. Last year, increased consumer demand coupled with supply chain snags gave companies incredibly high pricing power. That appears to be coming to an end, however. As the risk for a coming recession grows, many companies are wrestling with logistical issues fueled by geopolitical tensions, war, and the pandemic.

As businesses navigate increasing economic headwinds, leaders should consider how to optimize IT investments and expenditures to ensure business success during this challenging time.

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A new survey of over 500 IT decision makers at small and medium businesses, from threat detection and response specialist Vade, shows 69 percent say a serious breach had bypassed their current email security solution.

It's perhaps not surprising then that SMBs are increasingly likely to turn to managed service providers, with 96 percent of organizations either currently outsourcing at least some of their needs to MSPs or planning to do so in the future.

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With more businesses looking to outsource their support thanks to factors like skills shortages, there's clearly a demand for providing services like automation and remote monitoring and management tools.

But what does it take to set up an IT support business? And how does the idea live up to reality? We spoke to Dale Dawson, director of product at MSP platform Syncro to find out.

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A new study from CloudBolt Software reveals that 80 percent of enterprises are so frustrated with their existing cloud-oriented provider they are actively looking for a replacement within the next twelve months.

At the core of this dissatisfaction with CSPs and MSPs is the growing complexity of multi-cloud environments, and a widening skills gap among both enterprises and service providers.

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As businesses across industries continue to grapple with staffing shortages due to the ongoing "Great Resignation," many IT workers feel the stress of additional hours and increasing workloads. Put simply, IT workers are suffering from burnout, and businesses are buckling under the weight of unfinished projects and are unable to keep up with the essential maintenance of their database environments.

Recent trends -- such as the rise in resignations, the skyrocketing demand for IT services, the rapid acceleration of digital transformation, and the growing need for new initiatives surrounding data security -- further complicate this situation. To say that IT departments have been overworked would be the understatement of the century.

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Over the last two years, the rise of remote working and increased digitalization across private and public sectors has increased demand across the MSP ecosystem, giving many businesses the opportunity to grow.

However, these opportunities can also bring significant challenges. For instance, it’s crucial to balance the needs of existing clients with the time and resources required to successfully onboard new ones. Some organizations find they are so focused on meeting and exceeding the expectations of their current customers, that it can limit their ability to expand -- with an inevitable knock-on effect on growth. And when teams are already at capacity, the idea of adding to their workload can seem like an impossibility.

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As customers demand personalized services, businesses are under increasing pressure to meet those demands. In turn, employees need support as projects grow more complex, and to meet the needs of both customer and workforce, juggling cloud management in-house can be a relentless headache. 

In these situations, businesses seek the assistance of a managed IT service provider. These highly skilled technology partners specialize in simplifying the process and easing the headache. Ultimately, managed services free your staff from performing time-consuming tasks and allow them to focus on the core business operations instead.

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