PagerDuty speeds up incident resolution using real-time data

Solving problems successfully is all about having the correct information for accurate diagnosis and then assembling the appropriate people to put things right. The problem is that the necessary knowledge is often spread across several areas of IT.

Operations performance management company PagerDuty is launching an extension to its platform called Rich Incidents aimed at reducing incident resolution times using real-time data.

Rich Incidents brings rich information from multiple sources together inside the notification, empowering operations teams to make the most of critical time. It has direct access to collaboration tools -- such as Slack, HipChat and Google Hangouts -- so teams are also able to connect with the right people faster.

"Rich Incidents delivers an important extension to PagerDuty’s incident lifecycle capabilities by providing our customers the right information they need to solve problems quickly," says PagerDuty CTO and Co-Founder, Andrew Miklas. "We are committed to delivering operations, IT and engineering professionals with the resources they need to protect uptime, and we’re hearing from customers that Rich Incidents help reduce resolution time to do just that".

The software provides more contextually relevant information about each incident along with relevant historical detail and graphs that increase incident understanding. It also offers links to help IT staff find relevant information that connects all the important resolution elements, has direct connection to conference bridges, chat rooms or runbooks, along with the ability to display custom graphs based on specific needs.

Rich Incidents is available now for all existing PagerDuty customers. More details are available on the company's blog.

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