Articles about Digital Transformation

A new survey of 400 senior US and UK IT decision makers (ITDMs) finds 45 percent of organizations do not conduct any employee journey mapping, leaving them in the dark about how employees complete their work and what digital friction they face.

The study from Scalable Software finds the majority of ITDMs believe they have sufficient data on the digital employee experience (DEX). 92 percent of ITDMs say they have enough insight into the configuration, stability and performance of endpoints and applications to optimize DEX.

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A new survey finds that while 94 percent of business leaders say AI is a top C-suite priority and 91 percent agree it provides a competitive advantage, only 37 percent are fully prepared to implement AI projects now.

The study from Riverbed of 1,200 decision makers globally finds that currently 54 percent of leaders say the primary reason for using AI is to drive operational efficiencies over growth (46 percent), however, by 2027 58 percent of organizations expect AI will primarily be a growth driver.

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After all the headlines we have read about how amazing Artificial Intelligence (AI) is and how businesses would literally stagnate if they didn't have it, it was interesting to read this article in Forbes, who suggest that AI stock is showing 'bubble-like' tendencies and may soon experience a sharp correction as businesses struggle to operationalize AI. So, should we write off AI? Maybe not.

Perhaps the better plan is to accept that AI is at the top of its hype cycle, and, like any new technology, there will be some limitations to ChatGPT-style AI, which in its raw state can be subject to issues like hallucinations. We knew this anyway, as the CEO of the company behind it explained: "ChatGPT is incredibly limited but good enough at some aspects to create a misleading impression of greatness. It's a mistake to be relying on it for anything important right now."

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LastPass has joined the Amazon Web Services Partner Network (APN) and is now listed on AWS Marketplace. This addition aims to provide organizations with streamlined access to password management solutions that support security and ease of management amid increasing adoption of hybrid work models.

Organizations are facing heightened challenges in managing a growing number of SaaS applications and online accounts, particularly as remote and hybrid work arrangements become more common. LastPass's availability on AWS Marketplace is intended to address these challenges by offering secure, easily accessible password management options that maintain administrative control and user convenience.

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Yum! Brands, owner of Taco Bell, has announced the expansion of its Voice AI technology to additional drive-thru locations across the U.S., aiming to equip hundreds of stores by the end of 2024. This development is part of a larger plan to eventually deploy Voice AI technology in Taco Bell drive-thrus worldwide.

The Voice AI technology, already operational in more than 100 Taco Bell drive-thrus across 13 states, seeks to streamline operations for team members and improve the ordering process for customers. The reported benefits include reducing the workload for team members, enhancing order accuracy, providing a consistent and amiable customer interaction, and decreasing wait times, which collectively contribute to Taco Bell's and Yum! Brands' growth objectives.

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For some time now AI has been the go-to technology to enable informed decision making, accelerate innovation, and enhance experiences for both employees and customers.

A new report from Cloudera shows that 88 percent of enterprises are adopting AI in some capacity, but many are still lacking the necessary data infrastructure and employee skills to truly benefit from it.

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Whenever a new technology hits the business mainstream, key decision makers try to figure out how it can be incorporated into their existing workflows. This is driven by the need to stay on the cutting edge and not lose out to competitors, as well as the goal of constantly improving efficiency and cutting costs. The most obvious current example of this is AI, which is the hot new piece of technology that businesses are trying to utilize. The other main technology that exemplifies this is cloud computing. 

There are many reasons organizations are looking to the cloud as a business enabler, with scalability, flexibility, and cost-effectiveness being only a portion of the long list. Any business that is not currently considering incorporating some aspect of cloud technology into their existing systems will fall behind compared to the rest of the industry, due to the many ways in which it can benefit workflows and help drive revenue. 

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Over the last few years, we have witnessed process industries digitizing large amounts of their operations. However, despite this accelerated shift, execution remains uneven. In tandem, leaders have been contended with several business challenges such as disrupted markets, changing consumer behavior, data abundance, remote working and regulatory changes.

This has driven the uptake of further digital transformation (DX) initiatives to stay relevant, maintain market leadership, foster resilience and fuel scalable innovation. As the industry battles an increasingly complex operating environment, companies require more comprehensive DX solutions, or what is being referred to as DX2.0.

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In spite of growing interest and enthusiasm for generative AI, significant challenges are emerging that threaten the success of projects, according to a new report.

The study, from Enterprise Strategy Group (ESG) and Hitachi Vantara, surveyed 800 IT and business leaders across the US, Canada, and Western Europe and finds only 44 percent of organizations have well-defined and comprehensive policies regarding GenAI.

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Although many people fear that artificial intelligence could put their jobs at risk, a new study from Jitterbit shows that many see AI as offering new skills and personal growth opportunities.

Based on a survey by Censuswide of 1,022 full-time office workers in the UK and US, the study looks at how workers really feel about AI and the findings reveal a positive views of working with AI technology in professional settings.

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Aging, monolithic systems, and a lack of technological understanding at the executive level are limiting organizational agility and responsiveness to disruptions according to a new report.

The IDC InfoBrief, sponsored by IFS and Boomi polled over 1,000 C-level respondents across 12 countries and finds that legacy technology platforms and unfamiliarity with the essential role APIs and composability play in unlocking business data are combining to hamper insights and transformation.

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Businesses are keen to adopt new technologies in their quest for digital transformation but often face a maze of biased information and incomplete data that hampers the decision making process.

A new report from request for proposal (RFP) specialist Olive Technologies looks at trends and requirements from real-world RFPs, managed through the Olive platform, to help organizations make data-driven, unbiased decisions when selecting IT solutions.

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A digital transformation strategy requires a focus on its business value and ability to support key company initiatives. These initiatives are often tied to transformative changes in the business that are connected to customer experience, operational efficiency, and productivity gains. Too often, digital transformation projects are technology driven and lack understanding of business objectives, and do not engage the right stakeholders or clearly detail the needed business / technology roadmap for strategy implementation over a multi-year period. 

There are several key actions that should take priority when implementing a digital transformation strategy. These are: 

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It should be the case that in the business world systems deliver for the customer. But often there can be conflict between what the customer wants -- usability and feeling valued -- and what the developer is looking to provide -- technical mastery, collaboration and self-serve capabilities.

We spoke to Gilad Shriki, co-founder of Descope to discover how enterprises can satisfy the needs of both.

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A study of 500 senior IT decision makers finds investment in IT modernization is set to increase by 27 percent in 2024, as enterprises look to take advantage of new technologies, such as AI and edge computing, while meeting increasing productivity demands.

But the study from Couchbase finds 59 percent of respondents are worried their organizations' ability to manage data won't meet GenAI's demands without significant investment.

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