Articles about eCommerce

A new survey of over 14,000 consumers across 14 countries finds that most industries experienced a decline in consumer trust compared to last year.

The latest Digital Trust Index from Thales shows banking tops the index for the second year in a row, but levels of trust have fallen among Gen Z customers.

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A new report from Recorded Future's Inskit Group looks at the emerging and evolving key fraud threats in the payments industry.

It identifies nearly 1,200 scam website domains linked to networks of scam merchant accounts. Most of the scam merchant accounts discovered were registered in the United Kingdom and Hong Kong, and scam tactics, techniques, and procedures (TTPs) grew more subtle and sophisticated throughout the year.

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New research from Imperva shows that 71 percent of UK consumers believe bad bots are ruining Christmas by snapping up all the most wanted presents.

It finds that 40 percent of consumers surveyed say they have been thwarted when trying to buy a gift in the past, only to find that it was completely sold out.

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In recent years the concept of Black Friday has spread beyond the US thanks to the web, such that millions around the world now go online at this time of year in search of bargains. But are the deals on offer really all they seem?

A new report from Smartproxy suggests that they might not be. It highlights the tactics some sites use to create the illusion of savings. Many increase the baseline prices of products in the weeks before Black Friday. So by the time the 'discounts' hit, they're often just bringing prices back to normal.

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Amazon may be one of the biggest names in online retail, but in recent years the likes of Temu has started to encroach on its territory by offering products at absurdly low prices.

Now Amazon has come up with a response. Amazon Haul is a new shopping experience that has launched in beta for US shoppers. Building on the Fulfillment by Amazon (FBA) service, Haul is home to “affordable fashion, home, lifestyle, electronics, and other products with ultra-low prices”. Most things are priced under $10, so what’s the catch?

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According to Gartner, 60 percent of organizations work with over 1,000 third parties, and a new report shows many of these supply misconfigured or vulnerable hardware and software, putting customers at risk.

The study from CyCognito finds web server environments, including platforms like Apache, NGINX, Microsoft IIS, and Google Web Server, were the host of 34 percent of all severe issues across surveyed assets. They accounted for more severe issues than 54 other environments combined (out of 60 environments surveyed),

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Take up of passkeys as a more secure means of accessing websites has been a little disappointing to date, but new research from Dashlane shows that passkeys are starting to gain traction with consumers.

It finds that early passkey adoption is largely being driven by the consumer space, with 'sticky' apps (those used frequently on a daily basis -- including Facebook and X) leading the way.

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Artificial intelligence is having an impact on more and more areas of our lives. In the customer service field it's increasingly being used to improve customer experience and create more effective interactions.

But how good is AI at dealing with customers? And are businesses using it effectively? We spoke to Josh Kim, co-founder and CEO of AI-based chat and customer experience platform Channel Talk, to learn more.

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New research from email security provider EasyDMARC finds that 25 percent of e-commerce retailers expect to see a notable drop in email deliverability following Yahoo and Google's email authentication policy changes.

Both Google's sender guidelines and Yahoo's sender requirements and recommendations have stated that failure to comply with the new sending standards could negatively impact email delivery. For e-commerce providers that rely on email as a marketing and customer communications channel, these measures could negatively impact customer engagement and sales.

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The Payment Card Industry Data Security Standard (PCI DSS) turns 20 next year and has remained largely unchanged during that time. But version 4.0, due to become mandatory from April 2024, will bring the standard bang up-to-date and usher in a number of big changes.

We spoke to Phil Robinson, principal consultant and QSA at Prism Infosec, to explore what's changing and how organizations can prepare to meet the new requirements.

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Online transactions are fraught with security concerns -- both for businesses and for consumers. Yet, even while those consumers harbor worries that their personal identifiable information could be stolen if security precautions are weak, they also have limited patience when doing business online and will abandon a website if the transaction takes too long or requires too many steps.

This creates a knotty situation for businesses: They must minimize customer frustrations while still making sure security measures are tight and requiring that users prove they are who they say they are.

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Continuing its expansions in to shopping and eCommerce, Meta has announced WhatsApp Flows. The new feature allows businesses to give customers the chance to do things like book tickets and order items from within a chat.

Flows can be customized by merchants to meet the specific needs of a business, creating workflow-like purchasing experiences for customers. Launching globally over the coming weeks, WhatsApp has been testing Flows with partners in Brazil and India.

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In today's digital world, one customer can have multiple identifiers. These identifiers track customer information, transactions, and interactions as they engage with a  business through its web browser, mobile app, and in-store. Each of these touchpoints might capture different data about the customer, creating different identifiers. This can lead to customer data ending up in disconnected silos throughout the organization, impacting the company’s ability to target marketing and advertising efforts.

Without a comprehensive view of a customer's journey, brands struggle to understand consumers’ needs, creating a bad customer experience (CX). In fact, CX quality fell for 19 percent of brands last year, with 49 percent of customers stating they left a brand they had originally been loyal to in the last 12 months due to poor CX. With customer loyalty at stake, it’s more important than ever that brands use identity resolution (ID) resolution to improve CX, increase retention, and drive revenue.

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eCommerce presents merchants with an incredible opportunity to distribute their products and services and assert the global market -- but with that, the risk of fraud increases. And online fraud figures are higher than they have ever been.

Payment Service Providers (PSPs) are responsible for mitigating these risks to protect their merchants and consumers. For a long time, PSPs have relied on in-house risk departments to detect, prevent and reduce risk on behalf of their merchants.

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In the current digital epoch, eCommerce has burst onto the scene as an essential ingredient of the commercial landscape. To keep pace with the surging tide of online shoppers, businesses must wield a potent eCommerce platform that unleashes the full potential of conversions. Nevertheless, crafting a triumphant eCommerce website demands more than a mere visually captivating layout and first-rate products.

When it comes to design, businesses often commit a plethora of blunders that can undermine conversion rates. To amplify your eCommerce conversions, we shall delve into some of these pivotal errors in this post and proffer guidance on how to evade them.

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