Poor online experience leads to rise in 'digital rage'
A new report from performance analytics company Conviva highlights a rise in 'digital rage' as 91 percent of consumers report encountering frustrating digital service issues in the past year.
Businesses risk backlash, lost revenue, and damaged reputations if they fail to address these problems. Poor digital experiences have immediate and tangible impacts on revenue as 55 percent of consumers abandon their purchase, 50 percent switch to another company, and 39 percent cancel their subscription.
UK government uses AI 'Humphrey' tool to review consultation responses
Fans of the 1980s British sitcom 'Yes Minister' will know the character Sir Humphrey -- a senior civil servant whose main role seemed to be to prevent ministers from implementing their policies. You may also know that Humphrey is the name of the Downing Street cat.
With its tongue firmly in its cheek then, the UK government is introducing 'Humphrey', a bundle of AI tools designed to speed up the work of civil servants and cut back time spent on admin, and money spent on contractors.
Mozilla wants to show you the future in Firefox Labs
For those who like to live on the cutting edge, beta software, preview programs and the like are incredibly enticing. Just about every major software title -- operating systems, even -- has one or more preview builds available, and web browsers like Firefox are no different.
But Mozilla has a slightly different option for anyone who feels uncomfortable with the idea of installing alpha, canary, or beta builds of apps -- Firefox Labs. This is Mozilla’s way of giving users access to optional features which have not yet made it into the main version of the browser. Here are the unreleased features you can try out right now.
Microsoft will support Office on Windows 10 until 2028 -- but not the operating system
It has been difficult to escape the fact Microsoft is ending support for Windows 10 later this year -- on October 14 to be precise. The company has made much of issuing reminders about this date as well as endlessly pestering people to upgrade to Windows 11.
But it was not just Windows 10 that was to lose support in October. Microsoft had also said that Office (or Microsoft 365) on Windows 10 would not be supported from the same date. Now the company has had a change of heart, and will provide support for much longer than it previously announced.
How network APIs are transforming telcos [Q&A]
As network Application Programming Interfaces (APIs) unlock more advanced capabilities like Quality on Demand, Device Location, Number Verification, and SIM Swap, they will also support cutting-edge solutions like private 5G networks using network slicing, which grants enterprises greater autonomy and control over their wireless networks.
We spoke to Doug Makishima, advisor to the Mobile Ecosystem Forum, to discuss the impact of network APIs as well as how mobile network operators (MNOs) are moving from being 'data pipes' to adopting Network-as-a-Service (NaaS) models and what this means for the industry
The modern workplace has a burnout problem: Is AI the remedy?
Burnout has long been an issue in the workplace, made worse by today’s “always on” culture. In fact, data shows that 77 percent of employees report feeling burned out.
If left unchecked, not only will it lead to health consequences, but also negatively impacts business outcomes. For instance, burnout often worsens employee performance and creates talent retention challenges if morale becomes too negative.
Active Directory recovery: Rebuilding the forest from root to tip
After 25 years, Active Directory remains a stalwart of IT infrastructure. Supporting access for an estimated 610 million employees, it enables seamless, secure connectivity to the networks that power daily business operations worldwide. Favored by nearly 90 percent of Global Fortune 1000 companies, according to Frost & Sullivan, Active Directory has long been the primary mechanism for enabling staff to connect, collaborate, and work efficiently.
Despite the rise of cloud-based alternatives, Active Directory's scalability, compatibility, and established integration with Windows environments has ensured its continuing appeal for hybrid and on-premise infrastructures. Its unrivaled scalability and powerful centralized control make it the go-to solution for managing users, devices, and policies at scale.
Nobara 42 ditches Firefox for Brave while becoming the friendliest Fedora-based Linux distribution ever
The latest version of Nobara has officially landed, and it’s packed with many thoughtful changes that continue to make it one of the most user-friendly Linux experiences around. With version 42, the Fedora-based distribution receives GNOME 48, KDE 6.3.4, Nvidia driver version 575.144, and Linux kernel 6.14.6.
One of the most noticeable changes, however, is the web browser switch. Firefox is surprisingly out, and Brave is now the default. That might sound controversial at first, but there’s actually solid reasoning behind it.
ESPN finally ditches cable with new $30 streaming plan launching this fall
Wow… it’s actually happening. ESPN has officially announced that, for the first time ever, fans will be able to subscribe directly to its full lineup of live sports and studio shows. In other words, there will be no cable or satellite provider required! The direct-to-consumer service is simply being called “ESPN,” and honestly, I’m pretty excited about it. That said, the pricing might make some fans do a double take.
Currently slated to launch in early fall, the new ESPN app will offer two subscription tiers. The top-tier option, ESPN unlimited, will cost $29.99 per month and includes everything: ESPN, ESPN2, ESPNU, SECN, ACCN, ESPNEWS, ESPN Deportes, ESPN on ABC, and more. It also folds in ESPN+, ESPN3, SECN+, ACCNX, thousands of on-demand replays, and original content like 30 for 30. That’s around 47,000 live events every year. Still, thirty bucks a month isn’t exactly pocket change.
Why conventional disaster recovery won’t save you from ransomware
The conventional formula for maintaining business continuity in the face of unexpected IT disruptions is as follows: Back up your data. Make a recovery plan. Test the recovery plan periodically.
That approach may work well enough if your primary concern is defending against risks like server failures or data center outages caused by natural disasters. But in the present age of widespread ransomware attacks, conventional backup and recovery planning aren’t always enough.
From fixing systems to driving strategy: The new CIO
There is no single path to becoming a successful Chief Information Officer (CIO), but these days, the best ones go beyond technology.
Modern CIOs are not just IT experts, they are strategic leaders shaping their company’s futures. Their role has evolved from managing systems and troubleshooting issues to driving strategy, innovation and leadership.
Plugable UD-7400PD dock supports up to five displays
Plugable is back with a new docking station, and this one is sort of unique. You see, the UD-7400PD supports up to five connected monitors at once -- four running at 4K resolution and a fifth capable of going all the way up to 8K!
Built on the new DisplayLink DL-7400 chipset from Synaptics, this dock also provides up to 140W of Power Delivery, which should be enough for most high-performance laptops. It’s compatible with both Windows and macOS, so it can fit into just about any office environment.
Digital accessibility a priority ahead of new European law
With the European Accessibility Act (EAA) due to come into force next month, 84 percent of respondents to a new study say that digital accessibility is a priority for their company.
The EAA aims to make technology products and services easier to use for people with disabilities. The study, from quality and testing specialist Applause, shows 94 percent of organizations are preparing for the EAA by the June 28, 2025 deadline.
Finally a controller for women: PowerA releases floral Night Blossom for Xbox
Spring has sprung, and with it comes a new Xbox controller. PowerA has officially launched the Advantage Plus Wired Controller -- Night Blossom for Xbox Series X|S, and it’s clearly designed for the ladies. Covered in soft pinks and purples with floral accents, the controller looks more like a woman’s spring fashion accessory than a traditional piece of gaming hardware.
But make no mistake -- this isn’t just a pretty face. PowerA packed plenty of substance into this feminine shell. It includes the company’s Quick-Twist Thumbsticks, which let you change the stick height instantly. No tools, no swapping pieces -- just twist and choose between three height settings. It’s a clever feature, especially for the girls who switch playstyles between games.
Apple shows love for disabled users with accessibility upgrades across all devices
Apple is expanding its accessibility efforts in a very big way. You see, the company just announced a collection of new accessibility features coming later this year, and they’re designed to improve the experience for handicapped users across iPhone, iPad, Mac, Apple Watch, and Vision Pro.
One of the most interesting changes is the launch of Accessibility Nutrition Labels on the App Store. These new labels will give users key details about an app’s accessibility features before downloading. That includes VoiceOver support, color contrast, captions, and more.
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