Articles about Artificial Intelligence

Conversational AI has seen great advances and a massive increase in adoption in the last year or so such that it’s increasingly finding its way into our everyday lives.

We spoke to voice AI industry expert PolyAI's co-founder and CEO, Nikola Mrkšić, to discuss how the technology is shaping customer service and reducing costs, as well as where generative AI tools fit into the picture.

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Malwarebytes is adding an AI feature to its Security Advisor, part of the ThreatDown tool aimed at helping IT teams make better use of their resources.

Using generative AI technology, the new capabilities transform Security Advisor into a dynamic experience that allows customers to use simple natural language requests to search for information about their environment, ask for recommendations on how to optimize their security posture, automatically implement updates, and more.

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The speed with which enterprise-level artificial intelligence has moved from the realm of theoretical -- if not outright science fiction -- to a widely adopted business tool has been nothing short of astonishing. The mad dash to find and implement applications for new, AI-based solutions is reminiscent of the rapid ascension of cloud technology in both fervor and consistency: the race to the cutting edge is taking place across industries.

Where sectors differ is in the level of caution they’re bound by their respective norms and requirements to apply in the process. While those in all industries ought to approach new technologies and tools with healthy prudence, in my personal opinion (and I am not an attorney), those of us in the electronic bill payment and presentment (EBPP) space must additionally consider the regulations that govern individuals’ privacy and the security of their data when it comes to something as private as their finances.

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Although 75 percent of people think chatbots are getting better at managing toxic or inaccurate responses, 50 percent have still experienced bias and 38 percent have seen inaccuracies, according to a new report.

The survey of over 6,300 global consumers, software developers and digital quality testing professionals, carried out for testing and digital quality company Applause, finds 91 percent of respondents have used chatbots to conduct research, and 33 percent of those use them for research daily.

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There is just about no field of technology that is not somehow being enhanced by artificial intelligence. Microsoft has already shown its own love of AI by introducing it to various aspects of Windows and other products, and the latest release from the company is .NET Smart Components.

These are described as "AI-powered UI controls" that Microsoft says can be quickly and easily add to .NET apps. Billed, unsurprisingly, as "genuinely useful", the company says the components remove the need to "spend weeks of dev time redesigning your UX or researching machine learning and prompt engineering".

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A new study shows 90 percent of communications service providers (CSP) see the profound impact Gen AI will have on business goals. However, deployment of GenAI is still in its preliminary stages, with just 22 percent of CSPs having already implemented solutions.

Research by Analysys Mason for Amdocs shows Gen AI is expected to have a high impact across a variety of areas, such as software development (84 percent), data management (82 percent), monetization (82 percent) and network operations (81 percent).

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Underperforming AI models, which are built using inaccurate or low-quality data, are resulting in misinformed business decisions.

A study for Fivetran, conducted by Vanson Bourne, polled 550 from organizations with 500 or more employees and finds that on average they lose six percent of their global annual revenues, or $406 million, to poor AI models.

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New research for supply chain solutions company Cleo, based on a study carried out by Dimensional Research, shows 30 percent of companies plan to use trending technologies like artificial intelligence and automation to better meet supply-chain related business commitments.

It finds 97 percent of companies surveyed invested in supply chain technologies in 2023, with 81 percent stating their supply chain investment delivered business improvement in less than 24 months and 35 percent getting benefits in the same year.

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  Technology is reshaping the way we work and the convergence of Audio Visual (AV) solutions with Artificial Intelligence (AI) is not only redefining how we communicate but it is also playing a pivotal role in digitizing workspaces and helping organizations achieve their sustainability objectives.

Research from technology analyst Valoir reveals that AI has the potential to automate 40 percent of the average working day, allowing business leaders to increase productivity levels like never before. This trend is expected to continue with the global market size anticipated to see an annual growth rate of over 15 percent between 2024 and 2030. 

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If the World Economic Forum in Davos was any indication, AI safety and security will be this year’s top priority for AI developers and enterprises alike. But first, we must overcome hype-driven distractions that siphon attention, research, and investment away from today’s most pressing AI challenges.

In Davos, leaders from across the technology industry gathered, previewing innovations, and prophesying what’s to come. The excitement was impossible to ignore, and whether it is deserved or not, the annual meeting has built a reputation for exacerbating technology hype cycles and serving as an echo chamber for technology optimists. 

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New threat research from Salt Labs has uncovered critical security flaws within ChatGPT plugins, highlighting a new risk for enterprises.

Plugins provide AI chatbots like ChatGPT with access and permissions to perform tasks on behalf of users within third party websites. For example, committing code to GitHub repositories or retrieving data from an organization's Google Drives.

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According to a new report, 74 percent of all cyber breaches are caused by human factors, including errors, stolen credentials, misuse of access privileges, or social engineering.

More than two-thirds believe employees are putting the organization at risk through the misuse of email, oversharing company information on social media, and careless web browsing. This highlights the need for staff to receive better training on the risks.

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DoorDash, the popular food delivery platform, is taking a big step forward to ensure both the safety and positive experiences of its users.

SafeChat+ is a new feature that leverages artificial intelligence to provide an even safer and better experience for everyone involved. SafeChat+ is designed to review in-app conversations and detect and prevent verbal abuse or harassment between consumers and Dashers.

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The report by Statista forecasts a significant 21 percent net increase in the United States' GDP by 2030, attributing this growth to the integration of Artificial Intelligence (AI). This projection underscores the immense impact AI is expected to have on economic expansion. However, amid this rapid advancement, tech innovator Elon Musk has expressed serious concerns about the need for AI regulation.

Speaking at the Paris VivaTech event, Musk highlighted the potential dangers of unregulated digital superintelligence. His warnings serve as a vital reminder for businesses to reevaluate their use and engagement with AI technologies, emphasizing the importance of a balanced approach to AI integration in the economic landscape.

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A new survey of 150 IT security and data science leaders shows that 98 percent of enterprises consider at least some of their AI models crucial to their business success, and 77 percent identified breaches to their AI in the past year.

Yet the study from HiddenLayer shows only 14 percent of IT leaders say their respective companies are planning and testing for adversarial attacks on AI models.

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