Tips for Communication Service Providers to mitigate customer separations
Telecom companies have become integral in our hyper-connected modern world. In the past, most telco revenue was generated from voice traffic (i.e., premiums on long-distance calls). An explosion in technology has given rise to a fundamentally different industry landscape with myriad new factors and considerations. From sending a simple text to confirming a reservation at a restaurant, telecom has changed forever. Yet, despite the increasing necessity of telecom to keep us connected, maintaining customer loyalty hasn’t been easy.
Customer loyalty has been on the decline in recent years. As a result, the telecom industry must work harder than ever at customer retention, which can prove challenging in the saturated cloud provider market. There are many unique and situational reasons businesses might choose to leave their Communication Service Provider (CSP). Changing consumer preferences demanding immediacy and personalized service have impacted some relationships, while the ability to provide global customer support has affected others. Evolving preferences might be one reason why 77 percent of consumers are no longer as loyal to brands as they once were.
Is your data ready for 2021?
2020 showed all the ways that data protection could go wrong. Ransomware took off on a steady incline throughout the year with record numbers of data theft, corruption, etc. Data sprawl and cloud access to data have also become threats, as many employees moved to remote work and expanded companies’ potentially vulnerable data environments.
Organizations are paying more attention to security and data protection issues while utilizing cloud to better manage and protect their critical data.
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Over a quarter of retail apps have serious security flaws
A side effect of the pandemic over the last year has been that online shopping has boomed. But a new study from Veracode reveals that 76 percent of apps in the retail and hospitality sector contain flaws, with 26 percent having high-severity issues that require urgent attention.
Compared to other industries, however, retail and hospitality ranks second-best for overall fix rate with half of flaws remediated in just 125 days, nearly one month faster than the next-fastest sector. While this may seem lengthy, half of flaws across all industries remain unfixed for much longer and some may never be fixed at all.
Check out Windows 10X on the Microsoft Surface Pro 7
We've heard a lot about Windows 10X -- Microsoft's answer to Chrome OS -- and as we celebrated the arrival of 2021, the operating system leaked online. This has not only given people a chance to get a glimpse at what's to come -- and try it out for themselves -- but also to get the OS up and running on a variety of devices.
Indeed, one dedicated hacker has managed to get Windows 10X running on a Surface Pro 7. What's more, it all works pretty well.
CISO priorities for 2021
As we move into 2021, CISOs continue to have to deal with securely connecting a remote workforce while addressing other pressing initiatives to protect their organization from an evolving range of threats.
Continuous compromise assessment company Lumu has produced an infographic based on a survey of cybersecurity leaders across North and Latin America looking at how they plan to prioritize their investments.
Fujitsu launches ScanSnap iX1600 and iX1400 scanners
Nowadays, there are many models of all-in-one printers. These devices are notable for serving as a scanner, copier, printer, and sometimes a fax machine. With all of those things combined, why would someone buy a standalone printer or scanner? Well, while convergence is handy, all-in-ones are often, as the old saying goes, "jack of all trades, master of none." So, yeah, if you want a high quality printer or scanner, they are probably dedicated to that one task.
That's why today's product announcement by Fujitsu is so exciting. You see, the company has unveiled two new ScanSnap scanners -- the iX1600 and iX1400. There is no printing here; just high-quality, no-nonsense, scanning.
VLC for Apple Silicon is here -- download it now for your M1 Mac mini or MacBook
Apple Silicon, better known as the company's own "M1" processor, is a game-changer. The new Mac computers (MacBook Air, MacBook Pro, and Mac mini) powered by this new ARM-based processor have been very well received by critics and consumers alike.
I was personally fascinated by this new CPU, so I recently purchased my own 2020 Mac mini. Guess what, folks? The hype is real. The performance is exceptional while the fan almost never kicks in. It is a silent and powerful computing experience. Not to mention, the new Mac mini is quite affordable, but I digress.
Rookout improves visibility into third-party code
Increasingly developers are reliant on code modules that weren't created in house and when it comes to debugging applications this third-party code can present a problem.
Now though debugging platform Rookout is announcing new functionality that makes it easier for developers to debug other people's code.
Samsung launches 870 EVO SATA SSD
There are a lot of companies manufacturing 2.5-inch SATA solid states drives these days. For the most part, these drives are relatively all the same. They have similar speeds and performance, so you should just choose whatever brand costs the least, right? Whoa there, cowboy -- not so fast. Don't forget about reliability! You should always stick to drives from reputable companies. After all, speed doesn't matter if your data gets lost forever...
There are several trustworthy brands on the market, but none are more respected than Samsung. For years now, Samsung solid state drives have proven to be fast and reliable. And today, the company launches its latest SSD. Called "870 EVO," this 2.5-inch SATA drive promises improved performance over its predecessor -- up to 560/530 MB/s read/write. Best of all, it can be had in capacities up to 4TB.
FreakOut malware targets Linux users by exploiting multiple vulnerabilities
Linux-based systems are generally touted for their high levels of security, but this does not mean that they are completely immune to threats. Illustrating this, security firm Check Point Software has shared details of a series of attacks based on the FreakOut malware.
The company says that the aim of the malware appears to be the creation of an IRC botnet which could be used to launch DDoS attacks, run crypto miners, and more. Linux users running certain products are being warned to get their systems patched as soon as possible to avoid problems.
The rise of low code in local government
During the pandemic, we’ve seen examples of local authorities moving from hypothesis to a live service, that’s been tested and iterated, within a matter of days. Low-code has made that possible; a type of software that allows non-technical people to create user interfaces like online forms without needing to do any traditional computer programming or coding.
Low-code platforms are able to produce neat digital services through configuration, rather than the normal route which demands service creators have good coding skills. This has allowed councils to deploy services at impressive speed. We all know that responding at pace is important in a crisis, and with many vulnerable people needing support right now, the rapid deployment of digital services has been vital.
More cross-team collaboration needed to deliver digital transformation
A new global survey of 700 CIOs reveals IT leaders have growing concerns about their ability to keep up with digital transformation.
The study from software intelligence company Dynatrace shows 89 percent of CIOs say digital transformation has already accelerated, and 58 percent predict it will continue to speed up.
Cryptojacking malware increases as Bitcoin hits new highs
Researchers from Avira Protection Labs have recorded a 53 percent increase in coinminer malware attacks in Q4 2020 compared to the previous quarter.
With the Bitcoin price reaching a new all-time high earlier this month, this points to a connection between the rapid price rise and increased coinminer malware activity as criminals seek to cash in.
Apple blocks sideloading of iOS apps on M1 Macs
The arrival of Apple's M1 chips opened up the possibility of running iPhone and iPad apps under macOS. Running natively in this way is reliant on developers making the necessary changes to their creations which can then be installed via the Mac App Store.
But, of course, not all developers are willing or able to make the necessary updates and so their apps have not been available in the App Store. However, many people have been side-stepping this obstacle by sideloading unsupported apps. Having noticed this activity, Apple has intervened and blocked such sideloading.
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