Articles about communication

Attackers weaponize workplace communication to install remote access tools

An ongoing phishing campaign is targeting organizations across multiple industries, using
sophisticated social engineering tactics to convincingly impersonate well-known
videoconferencing platforms and deploy ConnectWise ScreenConnect for unauthorized remote
access
.

The research from Abnormal Intelligence reveals that unlike traditional credential-harvesting attacks that steal login information, this campaign deceives targets into downloading legitimate remote monitoring and management (RMM) software, granting cybercriminals complete control over end-user devices.

Continue reading

WhatsApp is testing an 'answerphone' for missed calls

WhatsApp answerphone

WhatsApp would like you to leave a message after the beep. In what feels like a blast from the past, Meta is testing what equates to an answerphone service in WhatsApp.

Currently undergoing beta testing with a limited number of users, the feature seeks to encourage conversation and connectivity. You have almost certainly been notified of a missed WhatsApp call on your phone, but how many times has the person who called followed up with a text message? Probably not often, and this is something WhatsApps is looking to address.

Continue reading

WhatsApp is developing a way to use status updates to run surveys

Close-up of WhatsApp icon

WhatsApp is not only one of the most popular communication apps out there, but also one of the most dynamic and frequently updated. The beta releases for WhatsApp are exciting places to hang out and a great way to try, or at least glimpse, new features.

The latest update does not buck the trend. In the most recent beta release for Android, we see developers working a new way to make use of status updates. These are already highly versatile but soon will provide a way to pose questions.

Continue reading

How social media is changing workplace communication

Time was when office colleagues would exchange information, ideas and gossip around the water cooler or coffee machine.

That's changing because of technology though, new research reveals that platforms like TikTok and Instagram are directly influencing how 83 percent of people communicate professionally, fueling conflict and misunderstanding among an increasingly intergenerational workforce.

Continue reading

Meta reveals more details of WhatsApp and Messenger's interoperability with third-party messaging services that's coming to Europe soon

WhatsApp Messenger interoperability

There are many frustrations to complain about in relation to messaging apps, but one of the biggest has to be the fact that the vast majority of platforms do not talk to each other. Facebook Messenger can only be used to talk to other Facebook Messenger users, WhatsApp can only be used to communicate with other WhatsApp users, and so on. But this is about to change.

At least it will change for people in Europe. In response to the Digital Markets Act (DMA), Meta is working towards making it possible for WhatsApp and Messenger users to enjoy cross-platform interoperability by enabling third-party chats. This has been in the pipeline for a while, but the changes are now imminent and more details of how it will all work have been revealed.

Continue reading

Brits reach for the phone when seeking support from businesses

New research finds that 69 percent of British adults will contact a business via phone call first before trying other methods when seeking assistance.

The study from telecoms company Gamma Communications shows 38 percent of 2,000 people surveyed say direct phone calls are their preferred method of communication with businesses over other channels such as emails, web chats, social media and video calls.

Continue reading

How contextual analysis can offer insight into the human element behind cyber threats [Q&A]

Cyber threats can come in many forms, over email, messaging platforms or social media. But what they all have in common is that they seek to exploit human weaknesses.

We spoke to Chris Lehman, CEO of SafeGuard Cyber, to discover how contextual analysis of business conversations can help determine if a conversation is benign or if something suspicious is taking place, allowing action to be taken.

Continue reading

How the metaverse is set to change the way businesses communicate [Q&A]

Increased use of the metaverse and other immersive spaces using VR, AR and digital avatars, is going to change how businesses communicate with their customers.

In an increasingly globalized world part of the issue is how real time experience will cope with the use of different languages. This is expected to put real pressure on automated and machine translation services to deliver fast, accurate results.

Continue reading

Guarding your digital realm: Navigating the era of encrypted messaging and secure communication tools

Secure messaging

In our modern hyperconnected world, we are constantly sending emails, instant messages, SMS messages, chats on social media, and much more to send information professional and personal. As each aspect of our lives continues to become digitized -- and as cybercrime gets ready to reach more than $10 trillion by 2025 -- it's becoming more important than ever to use encrypted messaging and secure communication tools to preserve our privacy.

Guarding your digital realm is thankfully more than viable with encrypted messaging and secure communication, in particular technologies such as end-to-end encryption, decentralized messaging platforms, and advanced privacy-enhancing features. To that end, let's talk about how these pioneering tools are playing a crucial role in protecting individuals, businesses, and journalists from cybercrimes.

Continue reading

Introducing the Logitech G PRO X 2 LIGHTSPEED Wireless Gaming Headset

Logitech G, the gaming brand under Logitech, has just unveiled their latest creation for esports enthusiasts -- the Logitech G PRO X 2 LIGHTSPEED Wireless Gaming Headset. Crafted in collaboration with top esports athletes, this headset is poised to revolutionize gaming audio and become a must-have accessory for competitive players.

When it comes to esports, sound clarity and effective communication can be the difference between victory and defeat. The PRO-G GRAPHENE Audio Driver boasts a meticulously engineered 50 mm graphene diaphragm with a live edge suspension, delivering immersive soundscapes like never before. The improved sound reproduction accuracy, time to signal accuracy, and distortion reduction allow players to identify audio cues with exceptional precision and swiftly locate objects in relation to their position.

Continue reading

Email is seen as the enterprise channel most vulnerable to attacks

Malicious email

The majority of organizations use six or more communication tools, across channels, with email being the single channel seen as the most vulnerable to attacks.

Of those responding to a new survey by Enterprise Strategy Group (ESG) and Armorblox of almost 500 IT and security professionals, 38 percent see email as the most vulnerable channel.

Continue reading

Poorly planned digitization makes it harder for customers to get support

Most businesses now offer their customers multiple means of getting in touch, with many providing online chatbots as a customer service channel.

But new research released by Twilio shows that without taking advantage of first-party data to understand their customers and personalize their approach, businesses are missing key opportunities to engage.

Continue reading

QuSecure pioneers quantum-resilient satellite link

Much of our modern communication relies on satellites, but the data sent between them and ground stations is vulnerable to theft, leaving satellite communications even more accessible than typical internet communications.

Post-quantum cybersecurity company QuSecure has announced that it's achieved an end-to-end quantum-resilient cryptographic communications satellite link.

Continue reading

Email is convenient but a letter might be better

If you're in the UK you might not have seen a letter for a while due to the postal workers' strike, but new research reveals that 62 percent of consumers are more likely to open a letter than an email.

The study, from mail solutions company Quadient, of 2,000 UK consumers shows 71 percent of respondents expect companies, such as banks or lawyers, to send important documents, like contracts or mortgage or pension statements, through the post rather than over email.

Continue reading

Health workers kept from patient care by tech

An overwhelming 99 percent of healthcare professionals want to be free to focus on patient care, but an abundance of technology is taking time and energy away from their core tasks.

This startling statistic is from a new study by Zivver which interviewed over 6,000 employees across the US and Europe, more than 400 of them in healthcare organizations, about their digital communications and workplace productivity.

Continue reading

BetaNews, your source for breaking tech news, reviews, and in-depth reporting since 1998.

Regional iGaming Content

© 1998-2025 BetaNews, Inc. All Rights Reserved. About Us - Privacy Policy - Cookie Policy - Sitemap.