How improving the application experience can deliver for business [Q&A]
Spending on cloud services is showing no sign of slowing down, but IT and security leaders are realizing that applications need to have high availability and strong performance in order to be effective.
Application experience management is therefore becoming a key element of enterprise strategy. We spoke to Jason Dover, VP product strategy at Progress, to find out why.
Consumers absorb cybersecurity tips from popular culture
According to a new study 59 percent US and UK consumers are now more cautious about trusting others online thanks to having watched fraud documentaries.
The report from Onfido looks at the impact of popular shows like Inventing Anna and The Tinder Swindler and finds that 67 percent of consumers admit they have changed their outlook on fraud.
Over 65s feel excluded by online brands
New research from customer engagement platform Twilio shows older consumers are being left behind when businesses digitize their customer facing operations.
Although consumers over 65 hold significant digital shopping power, with 76 percent relying on online shopping in the UK, only 12 percent say they feel understood by brands they interact with digitally.
Increased expectations see burnout on the rise among enterprise tech teams
Digitization and rising consumer expectations are having a major impact on the working conditions of technology teams leading to a rise in burnout and attrition.
A new study from PagerDuty shows 42 percent working more hours in 2021 than in 2020, and 54 percent of responders are being interrupted outside normal working hours.
Employees want better digital experiences, management want bigger profits
In an echo of another report we covered earlier this week, a new study from Ivanti finds that digital employee experience (DEX) has a major impact on employee satisfaction.
The research shows that 64 percent of employees believe their experience with technology impacts their morale, and that 49 percent are frustrated by their work-supplied tech.
Poor tech experience makes staff consider quitting
More than 30 percent of employees would consider leaving their job due to poor digital workplace experiences and 14 percent have actually left a job for this reason, according to a new report.
The study from Lakeside Software finds that on average, employees claim they are achieving just 60 percent of their potential work output because of the suboptimal quality of their overall digital experience.
Are cybersecurity teams underusing female talent? [Q&A]
It's reckoned that women make up only around a quarter of the cybersecurity workforce. And yet the women who do work in the sector are generally better qualified than their male counterparts.
Despite this there is still a clear divide across the technology sector generally, in both treatment and pay. So, is the cybersecurity sector under-utilizing female talent? And what advantages can a more gender diverse workforce deliver?
Smartphone use linked to decline in mental wellbeing for young adults
Smartphones have made a significant change to the way we live our lives, giving us access to information on the go and keeping us in touch wherever we are.
But the benefits they offer are only part of the story. An alarming new study from non-profit research organization Sapien Labs suggests that a decline in the mental health of younger generations has occurred alongside smartphone use and an increase in social isolation.
Women in tech held to a higher standard than male colleagues
Women working in technology face tougher scrutiny and are more often asked to handle administrative duties than their male colleagues according to a new survey.
The study from Navisite polled over 100 women in the technology industry, with two-thirds of respondents holding engineering or technical roles within their organization, and finds 94 percent feel they are held to a higher standard than their male colleagues.
90 percent of clients in professional services industries prefer digital interaction
A new study by one-stop hub platform Moxo (formerly Moxtra), looking at the finance, real estate and legal sectors, finds 90 percent of people's preferred method of communication when asking questions about their account and business transactions is digital (via a designated client portal), rather than scheduling an in-person appointment or phone call.
Moxo surveyed 1,500 clients and 1,500 internal- and external-facing employees and finds that 73 percent of employees believe digital solutions will be extremely important to improve business efficiency and 60 percent believe they will be extremely important in enhancing client service delivery and account management.
Innovation and culture shift are needed to reach a 'new digital normal'
Over the last two years the pandemic has accelerated a trend towards businesses looking for better digital habits and systems.
But a new survey of business leaders across the EMEA region, commissioned by Nutanix from IDC, suggests that a shift in culture as well as technical innovation is required in order to realize value from investments and create a new digital normal.
Consumers value APIs for convenience but worry about risks
APIs power many of today's digital experiences, connecting consumers to businesses and businesses to one another while enabling cross-platform services.
But as APIs spread so do the risks, they have quickly become the attack vector of choice for threat actors who exploit insecure APIs for malicious purposes. A new report from ThreatX takes a detailed look at how API use impacts on consumers.
Most people are willing to share their data if it leads to better experiences
Almost 60 percent of people believe it's worth allowing companies to access their personal data if it means a better user experience, according to a new survey from API management company Axway.
There's an interesting geographic split, 75 percent of Brazilians and 59 percent of US citizens say it is worth giving companies access to their personal data if it means a better user experience.
Employees are working fewer hours and are more productive but still risk burnout
Employees now work fewer hours per day with greater efficiency, yielding a 40 percent jump in productivity, according to a new digital workplace report from ActivTrak Productivity Lab.
However, the findings also show that 34 percent of employees continue to be 'overutilized' at work, spending more than 75 percent of their time in this state. Only 62 percent of employees maintain a healthy balance of productivity to work hours, falling significantly short of the 80 percent goal the Productivity Lab recommends.
Women still face challenges in pursuing tech careers
While female employees have gained hard-fought ground in the workplace, in the tech sector a large gap still exists when it comes to opportunities for professional development and career advancement according to a new report.
The study from digital learning company Skillsoft identifies a misalignment between the workplace benefits women in tech are seeking and those currently being provided.
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