Five ways to reshape the customer-centric product development process
Building products quickly to meet customer needs is more important than ever, especially as customer expectations continue to evolve. According to a recent study from Zendesk, 70 percent of consumers spend more with companies that offer fluid, personalized, and seamless customer experiences. For IT leaders, it’s not sufficient to focus on building things as required, their first focus needs to be on building the right thing. This means establishing a customer-centric product development process that supports discovering what customers really need and bringing a valuable product to market that meets their needs.
The most effective way to bring customer-centric products to market is to develop them incrementally and iteratively, with experimentation to discover how to best fulfill customer needs and with fast feedback to improve the quality of the product.
How cybercriminals use ChatGPT for cyberattacks
Artificial intelligence (AI) chatbots like ChatGPT have become a tool for cybercriminals to enhance their phishing email attacks. These chatbots use large datasets of natural language and reinforcement learning to create typo-free and grammatically correct emails, giving the appearance of legitimacy to unsuspecting targets. This has raised concerns among cybersecurity leaders, with 72 percent admitting to being worried about AI being used to craft better phishing emails and campaigns.
Chatbots can help cybercriminals scale the production of advanced social engineering attacks, such as CEO fraud or business email compromise (BEC) attacks. Additionally, cybercriminals may use AI-powered chatbots to scrape personal or financial data from social media, create brand impersonation emails and websites, or even generate code for malware such as ransomware. In particular, without AI, creating malware is a specialized task that requires skilled cybercriminals. However, the use of chatbots could make it easier for non-specialists to do this, and we can also expect AI-generated outputs to improve over time.
Business IT model needs to change to cope with 'workquake'
A pandemic-induced shift to remote work, combined with relentless technological advances such as generative AI, has resulted in a 'workquake', causing a rapidly evolving landscape in which enterprises must adapt to new technologies, working practices, and business models without established procedures.
New research from Doherty Associates identifies a growing complexity avalanche for IT teams. Smaller teams, in particular, report an increase in the breadth and depth of tasks in addition to business-as-usual duties.
Open source supply chain attacks specifically target banking
Researchers at Checkmarx have detected several open-source software supply chain attacks that specifically target the banking sector.
These attacks use advanced techniques, including targeting specific components in web assets of the victim bank by attaching malicious functionalities to them. The attackers employed deceptive tactics such as creating fake LinkedIn profiles to appear credible and customized command and control centers for each target, exploiting legitimate services for illicit activities.
Best Windows apps this week
Five-hundred-and-fifty-two in a series. Welcome to this week's overview of the best apps, games and extensions released for Windows 10 and 11 on the Microsoft Store and elsewhere in the past seven days.
The upcoming Windows 11 version 23H2 feature update will be a smaller update that will install quickly on Windows 11 version 22H2 devices.
How AI and automation have helped adapt to changed customer behavior [Q&A]
We're continuing to feel the effects of the COVID-19 pandemic in many areas, not least in the impact that it’s had on consumer behavior.
In order to cope with the shift in the way that people interact with businesses many have turned to increased automation and use of AI. We spoke to Sateesh Seetharamiah, CEO of enterprise automation specialist Edgeverve, to find out more about these changes and what they mean for the longer term.
Microsoft Office has a brand new look
Microsoft recently unveiled a new default font for Microsoft 365 in the form of Aptos, and now the company has announced that Office is getting a visual refresh with a new default theme for Windows, macOS and Android users.
The theme is gradually rolling out, starting with Microsoft 365 insiders, and it is about more than just a new typeface. With a firm focus on accessibility, the new look means a change of color palette across all Office apps. There are plenty of other visual changes too, including increased line weights and new default styles in Word and Outlook.
Yamaha announces SR-B40A and SR-B30A Dolby Atmos sound bars
Today, Yamaha announces two new devices destined to delight audiophiles. The SR-B40A sound bar with a wireless subwoofer and the SR-B30A sound bar with built-in subwoofers are the newest additions to Yamaha's line of Dolby Atmos sound bars.
"The spike in Dolby Atmos usage, whether it's for movie nights, binge-watching favorite shows, enjoying music, or indulging in gaming sessions, has fundamentally changed the way we perceive home theater systems," states Alex Sadeghian, Director of Consumer Audio at Yamaha Corporation of America. "Our new B40 and B30 sound bars are designed to simplify the process of creating an immersive auditory environment that truly brings Dolby Atmos content to life."
AI solutions for IoT security: How Artificial Intelligence protects low-resource devices
IoT devices are created to perform specific functions, so their technical specs are naturally quite limited. They are unlike smartphones or tablet computers that come with powerful processors and large data storage. Putting traditional security mechanisms like encryption and intrusion detection systems on these devices is impractical. Installing full-fledged security solutions in them is out of the question, let alone AI-powered systems.
However, this does not mean that AI cannot be used to secure IoT devices or entire IoT ecosystems. Here’s a rundown of how AI solutions for IoT are harnessing the benefits of AI to protect IoT and other low-resource devices, including actuators, sensors, wearables, and microcontrollers.
Over half of AI open source projects contain vulnerabilities
New research shows 52 percent of the top 100 AI open source projects on GitHub reference known vulnerable open source software packages.
The report from Endor Labs explores emerging trends that software organizations need to consider as part of their security strategy, and risks associated with the use of existing open source software (OSS) in application development.
Boost web privacy by installing DuckDuckGo Browser for Windows and Mac
Protecting your precious privacy when browsing gets harder by the year. With this thought in mind, privacy focused search engine DuckDuckGo has decided to dip its toes into the desktop web browser market with the recent launch of DuckDuckGo Browser for Windows Beta, which follows hot on the heels of an earlier Mac release.
This may be DuckDuckGo’s first Windows browser, but it’s an already established option on mobile (iOS and Android) in addition to the existing Mac build. Both desktop versions are built from their operating system’s browser systems, which means the Windows build -- unlike most browsers -- isn’t a simple Chromium port. Instead, it's been built from scratch using the same underlying elements as Microsoft’s Edge browser, namely Microsoft’s Windows WebView2 API on top of the Blink rendering engine.
Public ransomware victims increase 100 percent year-on-year
A new report from GuidePoint Security shows a startling 100 percent increase in publicly posted ransomware victims from Q2 2022 to the last quarter.
The study from the GuidePoint Research and Intelligence Team (GRIT) also shows a 38 percent increase in public victims compared to Q1 of this year.
Microsoft Edge can now be used to read ebooks in EPUB format
The number of formats for ebooks is a little bewildering. While PDF may be queen, there are plenty of other formats vying for attention. Some are proprietary, but others are open -- including the widely used EPUB format, which Microsoft Edge can now open.
In the very latest build of its web browser, Microsoft has re-introduced EPUB support having removed it a few years ago. The feature is not enabled by default, and there are steps you need to take if you want to use Microsoft Edge as an EPUB reader.
Proton Pass is now an independently security audited, open source password manager
Privacy-centric firm Proton has announced that its password manager, Proton Pass, is now more than just open source. The company has had the code of its apps, browser extensions and APIs subjected to an independent security audit by German security specialists Cure53.
With passwords providing access to some of the most value and sensitive personal information imaginable, reliable security is essential. The auditors' assessment that Proton has a "commitment to maintaining a high-level of security" and that "the state of security across Proton's applications and platforms is commendable" will serve as helpful recommendations for anyone looking for a safe and secure password manager.
Google's Nearby Share officially comes to Microsoft's Windows 11
Google's innovative feature, Nearby Share, used by nearly 3 billion Android devices worldwide, has long made file sharing a breeze across smartphones, tablets, and Chromebooks. Earlier this year, in a move to expand its reach, Google initiated a beta version of Nearby Share for Windows PCs.
The expanded capability of Nearby Share opened the doors to a new kind of hardware connectivity between Android devices and Windows PCs. The Nearby Share for Windows app, which was globally available for download as a beta, has already seen an installation count exceeding 1.7 million, showcasing its growing demand.
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