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Legacy CRM suites often involve slow, cumbersome interfaces, are frustrating for users and consequently don't achieve wide adoption. According to a Forrester survey, 47 percent of respondents encounter user adoption struggles when implementing their CRM initiative.

CRM specialist Insightly is launching the latest version of its product with deep Microsoft Outlook integration, as well as a redesigned technical architecture and user interface to help sales teams in mid-sized businesses improve their productivity.

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The use of open source components can help speed up the software development process, but it comes with a risk if poor quality code leads to vulnerable applications being released.

The latest State of the Software Supply Chain Report from DevOps tools specialist Sonatype reveals that organizations which actively manage the quality of open source components flowing into production applications realize a 28 percent improvement in developer productivity, a 30 percent reduction in overall development costs, and a 48 percent increase in application quality.

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Microsoft has been producing operating systems for decades, but it’s never been very good at naming them. Things started off well enough, with a straightforward numbering system -- Windows 1.0, Windows 2.0, Windows 3.0. Then the company opted for a year-based approach -- Windows 95, Windows 98 -- before switching to using letters -- Windows ME (Millennium Edition) and XP (eXPerience, eXtra Patches?).

Then we had Windows Vista, followed by a return to numbers -- Windows 7 and Windows 8, and a random jump to Windows 10. And now we’re getting twice yearly updates for that latest operating system, with rubbish names that appear to have been thought up by someone who hates their job.

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If there's anything that the UK government has demonstrated in recent years it is that it not only wants to try to take control of the web, but it also fails to understand the web. These two facts make for a terrible combination -- something highlighted by the snooper's charter and the government's desire to break encryption on demand.

The latest idea -- ushered in under the guise of protecting children in a bid to win points -- is the introduction of age restriction on porn sites. The Digital Economy Act will require porn sites to use credit card verification to check that users are aged 18 or over. There are numerous holes here, illustrating that the government simply doesn’t know what it's talking about.

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The latest addition to WikiLeaks' Vault 7 cache of leaked CIA documents details an app that can be used to intercept SMS messages on Android devices. The HighRise tool can grab messages before sending them on to a CIA-controlled server.

The app itself goes by the name of TideCheck and it serves as an SMS proxy to allow for the interception of messages on a target's phone. The app itself is password protected (with the word "inshallah") to prevent unwanted tinkering. It also seems to serve a dual purpose, acting as a secure communication channel for CIA operatives.

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Time your departure time wrong, and even the simplest of journeys can end up taking far longer than it was meant to. Hit traffic, and your journey time could be doubled -- or worse. A new feature of Google Maps aims to eliminate this problem.

The nameless feature is rolling out to the Google Maps mobile app, and it lets you know how long your trip will take if you leave now, or in a few hours' time. It's a simple addition -- and one that would benefit from a little more work and refinement -- but it's a valuable one for travelers.

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With data breaches a problem that shows no signs of going away, businesses are increasingly seeking to protect their information with encryption.

But with large volumes of information this can be time consuming and costly. To address the problem, IBM is announcing a breakthrough encryption engine that, for the first time, makes it possible to encrypt all data associated with any application, cloud service or database all the time.

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The upcoming Redstone 3 release of Windows 10 has been known as the Fall Creators Update for some time now -- but in some parts of the world this name sounds nonsensical. While fall is the season that follows summer in many countries, it's not the case worldwide.

It is for this very reason that the update will bear a different name in a number of countries including the UK, Australia, New Zealand and India. Come September, Windows 10 users in these nations will be installing Windows 10 Autumn Update.

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In an effort to bolster its offerings in the enterprise security space, Cisco has announced that it has acquired the company Observable Networks which provides real-time network behavior monitoring.

The terms of the deal have not yet been made public though Observable Networks value was estimated at around $16 million during its last round of funding in May of 2016.

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If you are dissatisfied with Windows 10, there is no shortage of Linux-based operating systems to install as an alternative. In fact, some people -- including yours truly -- think there are too many distros, but I digress. While Ubuntu is always a fine choice, it is not the only game in town. If you are interested in becoming a Linux desktop user, you shouldn't be scared of exploring different options.

A fairly popular operating system with in-the-know Linux users (that doesn't get enough attention) is Mageia. After a long time, the newest version of the community-driven distro is finally here. Mageia 6 can be had today with your choice of several excellent desktop environments -- GNOME (3.24.2), KDE Plasma (5.8.7), Xfce (4.12.1), Cinnamon (3.2.8), MATE (1.18), and LXQt (0.11). It comes with a fairly modern version of the Linux kernel, 4.9.35, and LibreOffice 5.3.4.2. Since it is impossible to please everyone, there are two web browsers included by default -- Firefox 52.2.0 ESR and Chromium 57.

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Over the years Facebook has done plenty of tinkering with the News Feed -- and not always for the better. Like Google, the social network frequently experiments with new ideas, and groups of users are often used to beta test features. One such recent experiment saw the arrival of a new version of the timeline for some users via a rocket icon in the Facebook app.

Now this new option is rolling out on a wider scale. Known as Explore Feed -- and retaining the rocket icon from beta testing -- the idea is to encourage Facebook users to look at more content on the network rather than just the post of their friends and pages they follow. You'd be forgiven for missing the option as it's not entirely obvious.

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Perform a search on Google and you may well be greeted by the OneBox when your results appear. In addition to the list of links to appropriate websites, Google also tries to provide you with at-a-glance information related to your search, and this is to be found in the boxout known as the OneBox.

It's a great idea -- but the information is not always correct. Perform a search for the (deceased) novelist Stephen Bly, for instance, and the OneBox displays a mixture of information about him, and the (very much alive) British comedian and author Stephen Fry. Very confusing stuff! You can, however, submit corrections so other people are not given incorrect information.

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While certain corners of the software arena have been, well, cornered by a single big name, there are others in which there is choice aplenty. Case in point -- messaging tools.

The number of messaging tools vying for attention is nothing short of bewildering, with everyone from Apple and Microsoft to Google and Facebook offering ways to communicate with other users of the same platforms. Choice may be a good thing -- up to a point -- but now it seems that Amazon has been feeling left out, and may be working on a messaging app of its own, called Anytime, further adding to the plethora of options.

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While Windows 10 is arguably successful from a market share perspective, it is still failing in one big way -- the user experience. Windows 8.x was an absolute disaster, and Microsoft's latest is certainly better than that, but it is still not an enjoyable experience. Quite frankly, the people clutching to Windows 7 aren't so crazy.

The most glaring issue is the privacy aspect, or lack thereof. Look, telemetry is a good thing for the development of the operating system, but users shouldn't be forced to participate. Hell, I don't even totally mind if it is opt out rather than opt in. But if a user wants to remove their computer entirely, that should be their right.

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Cloud adoption is still the "most vexing factor" in increased network complexity, according to a new report by Kentik.

The report, based on a poll of 203 IT professionals attending the Cisco Live 2017 annual conference, says cloud adoption is followed by IoT, SDN, and networks functions virtualization (NFV).

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