Articles about Cloud

Cloud-based customer service startup Freshdesk on Tuesday announced the availability of the HTML5-based mobile app version of its helpdesk solution called FreshMobile. Like Salesforce's recently launched Desk.com mobile support solution, FreshMobile hooks up with the Freshdesk CRM system and lets agents resolve customer queries from any mobile device.

The idea behind FreshMobile is that it makes mobile support possible while working within the constraints of a mobile device. Freshdesk agents can create, save and reuse canned response templates for replying to tickets from their mobile device. The application also introduces a feature called "Solution Suggest," which uses previous activity to learn the most likely course of action on a given support ticket.

Continue reading →

If you still have a MySpace you likely fit into one of three groups: You forgot to formally delete your account; you are trying to advertise your small-time band to a couple dozen hardcore leftover users; you log into MySpace right after you finish signing into AOL Desktop merely as a matter of old habit.

But I'm not interested in singling out those still using the service, as the droves of users who have dumped the website outright far outnumber the faithful by now. I'm outlining something I'd call the "MySpace Effect".

Continue reading →

Is your business cloud-ready? More importantly, are you using the cloud to mobilize your business? Mobile connectivity has become crucial to businesses, and in many cases a necessity. While on the road, it's important for your employees to have access to their email, mission-critical business applications, and the Web itself.

A recent study by research firm SMB Group showed that small-and-medium businesses are looking to mobilize, not only increase productivity but save money. Forty-four percent of all respondents said the ability to work from the field was a driving force in their mobile business strategy, while one-quarter say the ability to make decisions faster was a key factor.

Continue reading →

Let me preface this article by saying I’m a long time Gmail fan. I signed up as soon as an invite came my way, and have used it as my primary email service ever since. Although I now have an Outlook address, and really like what Microsoft has done with its Hotmail replacement so far, I can’t see switching over to it full time. I’m too attached to Gmail to ever think of saying goodbye.

But, that said, I’m not as enamored with the webmail service as I used to be. There are just certain issues that prevent me from really, truly appreciating it as I have in the past. Gmail is still great, and I don’t want to appear churlish about a free service that mostly outshines the competition, but here are some problems I have with it.

Continue reading →

Change doesn’t happen overnight at Microsoft, but when the Redmond, Wash.-based corporation simply announced the new Outlook mail service yesterday, it was a big surprise. But surprise attacks can prove advantageous, and six hours after the Outlook team announced the service via Twitter, a million people had signed up for it.

What You Get

Continue reading →

It’s the Next Big Thing. Any vaguely IT-related person just has to say something like “computing is moving to the cloud” and everyone nods their heads wisely. And so it is with Office 2013. I’ve been using the Public preview of Office since it appeared two weeks ago, and I have to say I like it; and I also like the much more straightforward integration with Skydrive and Sharepoint. But there’s still no way I’m going to change my default habit of local saving and working to using the Cloud as my primary storage. And here’s why.

There are several aspects to this, and the first two are most revealing of the way in which people sitting in Redmond, Wash., Cupertino, Calif., or most other major corporations live in a different world from the rest of the population of this little blue planet of ours.

Continue reading →

Was it just yesterday that Microsoft unveiled the new Outlook, which will replace Hotmail? I ask because in just six hours, the service reached a remarkable milestone.

“One million people have signed up for a new, modern email experience at Outlook.com. Thanks!” Microsoft tweeted a quarter day after the launch.

Continue reading →

The first stable release of Google Chrome 21 has hit the download servers, and the open-source, cross-platform browser has a number of new features and improvements to share. The headline new feature is that, with your permission, web apps can now directly access your webcam and microphone without requiring a plugin.

Version 21 also includes deeper Google Cloud Print integration and expanded support for gamepads. Those lucky enough to own the MacBook Pro with Retina Display will be pleased to learn the new release fully supports the higher resolution, providing smoother fonts and graphics when web browsing.

Continue reading →

Microsoft updated its email service yesterday to Outlook, changing the interface and adding new features to its Live/Hotmail e-mail service. Among the new features there’s currently the possibility to change your @hotmail.com, @msn.com or @live.com e-mail address to the new @outlook.com. You should hurry to get one now, as the one you want may be gone later.

Upgrading your e-mail address takes three simple steps and afterwards you’ll be able to receive and send new mail from your @outlook.com address.

Continue reading →

Amazon on Tuesday announced major updates to its Cloud Player music service that will equal and in some ways surpass Apple's iTunes Match service. Like iTunes Match, the new Amazon Cloud player service offers entire personal library cloud hosting and scan and match your entire collection of music, upgrading tunes to at least 256kbps MP3 format. All songs already in the Amazon Cloud Player will also be upgraded to 256kbps version as well.

Unlike Apple iTunes Match, Amazon Cloud Player surpasses being available on more devices. Supported platforms include Kindle fire, and Android phones or tablets with the Amazon Cloud Player. iPhone and iPad will also be supported with the help of a native Amazon Cloud player app too. There will also be support for the Roku Stream player and the popular Sonos wireless home music systems, as well as the option for playback from any modern web browser. All songs from your iTunes library are supported for backup and matching, including song purchased via iTunes.

Continue reading →

Night before last, I rented "Batman Begins" in glorious high-definition, to refresh my memory and complete recent watching "The Dark Night Rises". I didn't use Apple TV, Google TV, Roku or any other set-top box but the ultra-cool, pulsing blue-LED lit Nexus Q, using my Android phone as remote. Once again, the entertainment device hugely satisfied, and I hat tipped to invisible Nexus Q owners sharing similar experience.

Except they won't. Perhaps not anytime soon. For the second time in just two weeks, Google yanked a new product from the Play store. First the 16GB Nexus 7, which is available for sale again, and now the great black sphere -- the Nexus Q. If you preordered, Google won't disappoint. A free one, like the Q I got at Google I/O last month, is headed your way. For everyone else, the device is delayed, its status changed to "coming soon" at Google Play.

Continue reading →

The controversy over the suspension of a Twitter account belonging to a journalist critical of NBC's Olympics coverage deepened Tuesday. UK daily The Telegraph reports that NBC officials say Twitter alerted the network first about The Independent correspondent's tweets, which Twitter later confirmed.

Twitter's move will likely upset those already complaining that Twitter's actions were an affront to free speech even more: the social network actually informed NBC's social media department how to use its complaint system, which resulted in the suspension.

Continue reading →

The Apple TV hobby just got one more service to add to its collection. Starting today Hulu, the ad-supported on-demand streaming video service, announced that its for-fee subscription offering is now available via a quick software update on the Apple TV.  Hulu Plus joins Netflix as strictly streaming service available on the set-top box.

Hulu and its owners, Disney, Comcast and News Corp., had little choice but to get Hulu Plus onto Apple TV as soon as possible. With Apple’s new Mountain Lion update, anyone with an Apple TV could already  use the the new Airplay feature to “mirror” the free version of Hulu's website video onto their TVs. The basic website version of Hulu though does not offer features like a deeper content library and HD streaming.

Continue reading →

Office 2013 has a new member, the Microsoft-hosted Project Portfolio Management service for people who need to participate online from virtually anywhere on almost any device in the practice of project management.

Project Online provides its user base with PPM capabilities that include portfolio selection, resource capacity planning, dashboards, and workflows among others.

Continue reading →

It's a BlackBerry Playbook fan's penance. After months spent swiping away the nightmares from my early Android tablet experiences (think Honeycomb 3.xx on Galaxy Tab 10.1), I find myself once again staring into the dark abyss that is Google's nascent mobile OS.

The occassion? An impromptu evaluation of the Acer Iconia Tab A200 as a potential low-cost computing solution for secondary education. My wife and I looked at possible post-PC alternatives for use in a new private high school we're funding on our home island of Mauritius. The hope was that such a tablet, coupled with a wired or wireless (the A200 has a full-sized USB port) keyboard/mouse combo, could serve double duty as both a library reference device and a thin client for hosting RDP sessions into a Windows terminal services environment (still gotta teach those kids Microsoft Office).

Continue reading →