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Samsung's Note7 exchange booths: Could users' old data be exposed?

When it comes to the exploding batteries on Galaxy Note7 models, Samsung has been lauded for its crisis management approach and how it’s accepted responsibility for the problem. Now setting up exchange booths at airports around the world so users can exchange their Galaxy Note7 phones is yet another example of its exceptional crisis management approach.

But while it’s commendable how swiftly Samsung is taking action to replace the faulty handsets, the company has left one crucial component out of this plan. That is, erasing the data from those Galaxy Note7 devices that are turned in at its exchange booths at airports around the world. There’s no mention of whether the data is being securely and permanently erased from the Galaxy Note7 phones that are taken back at the exchange booths -- and if it’s being done so before they’re handed off to Samsung’s chosen recyclers.

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Google discloses actively exploited Windows vulnerability before Microsoft patch is ready

Photo credit: LeoWolfert / Shutterstock

Google has shared details of a 0-day vulnerability in Windows a mere 10 days after informing Microsoft of the problem. In Google's own words, "this vulnerability is particularly serious because we know it is being actively exploited", but the company is accused of putting users at risk.

Microsoft is yet to produce a patch for the security problem, and it's not clear when one will be released.

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Microsoft expands Surface Book lineup with new 512GB model

Available in a multitude of configurations, the Surface Book can meet the needs of many buyers in the premium segment. But, just in case you are looking for even more flexibility, Microsoft has introduced a new model in the range, which offers a higher storage capacity at a price that does not break the bank.

The Surface Book range is now comprised of seven models, four of which feature dedicated graphics. The other three -- the latest one included -- come with Intel's HD graphics, which is less powerful but not as costly an option. So, what does the new Surface Book model offer?

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Qualcomm buys NXP Semiconductors

Qulacomm has announced that it will be acquiring NXP Semiconductors in order to fast track its way into the automotive industry as it tries to expand beyond the smartphone market.

The deal is valued at around $47 billion with Qualcomm agreeing to pay $110 a share for NXP. The company will be paying with a mixture of cash on hand and new debt at a price per share that is 11 percent higher than what semiconductor company's shares were trading for when the market closed on Wednesday.

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Canonical explains Ubuntu Advantage benefits -- could your business switch to Linux?

Linux-based desktop operating systems are better than Windows because they are free, right? Whoa there, folks. Neither are necessarily better or worse -- it really depends on your needs. Cost-free operating systems, such as Ubuntu and Fedora, are definitely great for home consumers looking to breathe new life into old machines. With that said, the benefits of Linux extend beyond money and cost-savings.

Linux being free is sort of misleading when it comes to business use too. While a small business with a few employees can sometimes get by without paying for support, larger companies would be crazy to go it entirely alone -- paid support is a necessity for success. Today, Canonical releases a well-designed infographic that explains the benefits of its paid support, called 'Ubuntu Advantage'.

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Thycotic launches free tool to expose endpoint threats

Threat

We're seeing attacks on endpoint systems becoming more common and increasingly clever. Yet for administrators knowing what's happening on their endpoints presents a challenge.

Privileged account management specialist Thycotic is launching a new, free Endpoint Application Discovery Tool to automatically discover and reports on applications installed on Windows endpoints.

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Elephone EleCam Explorer Elite action camera review

In trying to compete with more premium brands, some action camera makers are pushing the envelope in terms of quality at lower price points. Some of the best devices in the affordable category, while not on the same level as the latest GoPros, come reasonably close to the leading players, but at a fraction of the cost.

One of those devices that is touted to offer great value for money is the Elephone EleCam Explorer Elite. It comes in below the $70 mark, so it certainly delivers on the cost front. And, being powered by a proven and competitive chipset in the entry-level market, it seems to have what it takes to deliver quality videos. But, how does it perform in real life?

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Netskope expands its Threat Protection product to cover ransomware

Ransomware

Ransomware is increasingly big business and more than 43 percent of malware types are used to deliver it. It can also be unwittingly spread via the use of cloud services.

To protect against the threat, cloud security company Netskope is adding ransomware detection and recovery capabilities to its Netskope Threat Protection product.

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Twitter experiments with replacing Moments with a new Explore feature

The Moments feature could be set to disappear from Twitter's mobile apps. Having only recently announced the roll out of a curation option to everyone, Twitter is now experimenting with replacing it with a more inviting Explore feature.

Speaking to Mashable, Twitter confirmed that a "content discovery"-focused Explorer tab could replace Moments in the future. For now, though, there is an experimental change visible to some iOS and Android users that sees the Moments and Explore tabs show up side by side.

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Samsung offers Galaxy Note7 owners $100 to stick with the company as it expands product recall

The cost of Samsung's explosive and disastrous Galaxy Note7 launch just keeps on mounting up. Having previously offered Galaxy Note7 owners $25 for anyone seeking a refund on their handset or switching to another brand, the company is now dangling the promise of a $100 sweetener to anyone willing to try their luck with another Samsung phone.

The expansion of the refund and exchange program starts today, and is accompanied by near-grovelling from Samsung president and COO Tim Baxter. Samsung is currently counting the financial cost of the recall -- but would the promise of a nice, crisp Benjamin be enough to entice you back?

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Can Process Explorer stop malware infections -- not just detect them?

Sysinternals’ Process Explorer has always been used to detect malware infections, but that’s just the start of its advantages. Just running the program in the background might stop some threats installing in the first place.

This works because some malware tries to detect when it’s being watched. If it spots common monitoring tools running in the background it won’t drop the payload, making you think there’s nothing to worry about, and keeping the main package hidden just a little longer.

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The analytics machine: Why contact center technology is changing the customer experience

Sales graph

For a long time, the contact center was nothing more than a place where customer complaints went to die. An agent’s objective was to simply note the issue and try to resolve it as quickly as possible, and metrics were nothing more than call duration and first call resolution. However, technology has changed the role of the contact center, and analytics are evolving the department into a hub of rich customer insights. Every day, agents interact with hundreds, if not thousands, of customers, and they’re hearing what they want, don’t want, or need -- right from customers’ mouths!

By feeding this information into analytics technology, contact centers can integrate into every touch point along the customer journey and fundamentally change the customer experience.

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Dell XPS 13 Developer Edition now available with Ubuntu Linux and Intel Kaby Lake CPU

When you want a laptop running Ubuntu, you can always purchase a Windows machine and replace the operating system. Why bother with that hassle, though? Instead, it is smart to buy a machine pre-loaded with a Linux-based operating from a company like System76.

While System76 sells brilliant Ubuntu-powered laptops and desktops, it is not the only game in town. Actually, believe it or not, Dell has long been a proponent of Linux, even before 'Project Sputnik'. Its Ubuntu-powered XPS 13 Developer Edition laptops have been quite popular, and for good reason -- they are built well and are very beautiful. Today, Dell announces a refresh with 7th-gen Intel Kaby Lake processors. The 13-inch laptop even gets a new color option -- rose gold.

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KC Softwares unveils 'Wi-Fi troubleshooter' dot11expert

SUMo and KCleaner developer KC Softwares has unveiled its latest project, Wi-Fi troubleshooting tool dot11expert. The package displays low-level details about your network adapters, local wireless networks and access points: signal quality, SSID, MAC address, channel, authentication and more.

A separate graph plots the signal strength of all detected networks.

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Google creates a new virtual reality experience: "A Walk Through Dementia"

The experiences of others can be difficult to understand -- do you see green in the same way as me? But things are even harder -- and more important -- to grasp in the world of medicine. Just what is it like to have dementia, for example? It's much more than just memory loss and confusion.

Understanding what the world is like for someone with the condition can help others to learn how they can help sufferers more effectively, and Google has created a new virtual reality experience with this precise aim in mind. "A Walk Through Dementia" is a Google Cardboard-compatible experience, although any VR headset will do the job, it can also be viewed on YouTube.

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