Why all-in-one is fast becoming the standard in CRM

CRM

The conversation around CRM (customer relationship management) is always shifting. Over the past several years, we’ve seen cycles of increased focus on enterprise CRM technology and strategy and periods where the conversation has largely centered on the ways in which small and midsized businesses (SMBs) can utilize these tools to compete with larger corporations. At times we’ve seen a lot of buzz around CRM technology in specific industries (real estate, insurance and financial services comes to mind) and yet there’s also been a push toward customization and adaptability, particularly in the SMB space, for the CRM to flex to fit the needs of the specific business -- regardless of their vertical or geographic location.

This is all part of the ebb and flow of the technology as providers race to meet the evolving needs of the day’s business landscape. However, there has been one sizable shift which has developed slowly but is really picking up steam in 2019 -- and that is the move toward all-in-one CRM solutions.

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Microsoft is ripping SMS Connect from Skype... Again

Skype on laptop

Microsoft has announced that it is cutting the SMS Connect feature from Skype at the end of August.

The feature -- which makes it possible for Android users to send and receive text messages via Skype on their computers -- has been dropped in the past but made a reappearance last year. But now Microsoft is trying to push people into using the Your Phone app instead.

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Microsoft warns thousands that they are victims of state-sponsored hacking

Microsoft ElectionGuard

Microsoft has revealed that it has issued warnings to nearly 10,000 people that they are the targets or victims of state-sponsored hacking.

The announcement comes as Microsoft showcases election systems running Microsoft ElectionGuard which not only helps to increase security, but also makes voting more accessible. Microsoft reveals that the vast majority of the state-sponsored attacks targeted enterprise customers, but there were still a significant number of regular consumers affected.

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Save the children! Crush their YouTube dreams!

"What do you want to be when you grow up?"

It’s the age-old question, one posed to nearly every child at some point in their formative years. In generations past, the answers were typically aspirational -- Doctor, Fireman, Astronaut, etc. However our current crop of young, Western-educated padawans has a different goal in mind: They want to be YouTubers.

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F-Secure's Data Discovery Portal reveals what the big tech companies know about you

F-Secure Data Discovery Portal

In an age where people want -- even expect -- everything for free, particularly online, the price we pay for using various services is our privacy. Social networks are obvious collectors of personal data, but it doesn't end there... and who really knows what information has been collected about them over the years?

This is what F-Secure hopes to cast a light on with its new Data Discovery Portal which aims to "expose the true cost of using some of the web's most popular free services". It covers Amazon, Apple, Facebook, Google, Snapchat and Twitter.

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BoostSpeed 11 Free released; Disk Defrag 9 and File Recovery 9 gain new modern UI’s

There’s a do you/don’t you approach to system maintenance software. Some users swear by the tools, running in the background keeping their system in-check. Others complain of system errors and unnecessary Registry cleansing which can do more harm than good.

The secret is, control. Switch off all automated processing and simply choose the tools you want to run manually. We’d advise against system-wide Registry cleansing for example. Let Windows do this for you. The other secret is to find a maintenance tool you can trust, from a recommended developer.

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Patriot launches P200 SATA SSD

It is amazing to see just how inexpensive -- and unremarkable -- SATA solid state drives have become. With NVMe SSDs far exceeding the performance of SATA variants, consumers are no longer excited by SATA drives. And that's a shame. Look, everyone wants the best performance, but most don't need it. In real world usage, most consumers won't see a difference between SATA and NVMe SSDs, so why shouldn't they save some money and go with the former?

Today, Patriot launches the affordable and boring P200 SATA SSD. It isn't the fastest, it isn't the best looking, and it even hilariously says "standard performance" on the body, letting you know not to get excited. But you know what? It is good enough for most folks, and pricing starts at just $31.99. Not everything has to be top of the line and flashy. If you want to upgrade from a mechanical hard drive, why not the 7mm 2.5-inch P200?

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Avast bundles buggy preview web browser with CCleaner, leading to predictable nightmarish results

Ever since Avast took over Piriform in 2017, fans of the popular system cleaning tool CCleaner have had to put up with problem after problem, beginning -- yes beginning! -- with malware, bundled software, and pop-up ads. As if that wasn’t bad enough, CCleaner began snooping on users and Avast, for good measure, also made it impossible to quit the software.

Things have quietened down recently, but with the latest version of CCleaner it seems as if Avast is up to its old tricks again, this time bundling an unwanted, buggy web browser and changing file extensions.

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Apple pushes out another emergency security update to fix videoconferencing vulnerabilities

Angled Apple logo

Having released a silent update last week to protect Zoom users from webcam hijacking, Apple has now pushed out a second security patch that is silently installed in the background.

This second patch addresses issues with the RingCentral and Zhumu videoconferencing tools. These apps suffered from a very similar vulnerability, putting users at risk, so Apple has stepped in once again to neutralize the problem.

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Enterprises struggle to support edge workloads

Edge computing

The use of edge computing is driving a need for more local computing power, but a new study reveals that enterprises are facing problems when it comes to supporting edge workloads.

The survey of more than 300 storage professionals from computational storage specialist NGD systems finds that while enterprises are rapidly deploying technologies for real-time analytics, machine learning and IoT, they are still using legacy storage solutions that are not designed for such data-intensive workloads.

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More than 50 new emojis coming to Apple Watch, iPhone, iPad, and Mac

Emojis have proven to be one of the greatest additions to the written language. Regardless of which language in which you read/write, your communications can be greatly enhanced and improved with the use of these wonderful emojis. You see, since the written word lacks body language and general sense of emotion, it is easy for there to be a miscommunication. For instance, emails and text messages can be misinterpreted by the recipient, as they may incorrectly assume the emotion by the sender is negative. The addition of a smiling face emoji, for example, can make all the difference. Hopefully even proper books will incorporate emojis in the future.

Today, Apple announces 59 new emojis are coming to the upcoming iOS 13, iPadOS 13, watchOS 6, and macOS 10.15! There are many fun new additions, such as a flamingo, yo-yo, and waffle to new a few. Since Apple is such a progressive company, it is also using emojis as a platform to further its message of equality. Emojis showing people holding hands can now be customized with various genders and skin tones. Equally important from a social perspective is the focus on differently-abled people -- there is a guide dog and robotic/prosthetic arm too.

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Google kills off its censored Chinese search engine, Project Dragonfly

Google logo on Chinese flag

Google has decided to close down its controversial Project Dragonfly which would have seen the company launching a censored version of its search engine in China.

The company's vice president of public policy, Karan Bhatia, made the revelation speaking at a Senate Judiciary Committee hearing yesterday. She said simply: "We have terminated Project Dragonfly".

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New platform simplifies the creation of interactive online guides

Education

As we carry out more of our day-to-day tasks online, there's increasing demand for guides and tutorials to help users get the best from services and products. But creating these guides can be time consuming and take developer time away from other tasks.

A new platform called Stonly seeks to let anyone create easy-to-follow guides called 'Stonlies' without any need to write code. Content including text, images and videos can be combined with interactive capabilities to ensure the viewer only gets relevant information.

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Russia's election meddling master plan -- REVEALED!

Greetings, Comrade!

I write to you to celebrate the coming glorious victory over imperialist America. Our efforts to undermine their so-called democratic institutions is nearly complete. What began as a seemingly disastrous failure on the part of our cyber and Internet propaganda forces has now morphed into a highly successful psy-ops campaign that threatens the black, decadent heart of the Western society!

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Ubuntu-based Linux Mint 19.2 'Tina' BETA is here with Cinnamon, MATE, and Xfce

information shock

Linux Mint is an operating system based on the wildly popular Ubuntu. It comes with some interesting tweaks that many users appreciate, making it a popular choice in the Linux community for both beginners and experts alike. It is stable, easy to use, and has a well-designed Update Manager that puts many other distros to shame.

Today, Linux Mint 19.2 BETA is finally released. Codenamed "Tina," it will be supported until 2023 -- long after Windows 7 support ends in January of 2020. In other words, when it achieves stable status, Linux Mint 19.2 should make a great replacement for Windows 7.

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