Intelligent sales productivity platform from Base adds new features
Many businesses rely on CRM tools to store sales data, but the increased use of mobile devices has led to new demands for information to be available anywhere at any time.
Now Base which describes itself as an intelligent sales productivity platform, has added a range of new features to boost team productivity and make data available in real time.
PagerDuty delivers advanced reporting and visualization
Monitoring of IT systems is only effective if you're able to interpret the data you collect and act on it in a timely manner. This is especially true when it comes to resolving incidents.
Operations performance management company PagerDuty is launching new advanced analytics tools to provide IT teams with insights into team and system performance. Using operational metrics like incident frequency and time taken to respond and resolve, companies can now drive even faster incident resolution. At the same time it gives managers the opportunity to understand and improve the key factors that drive uptime.
New collaboration tool to make online discussions more productive
Business collaboration is most often organized by email, but it isn't always the most efficient way of ensuring things get done and it can be time consuming to deal with.
A recent survey by the McKinsey Institute shows that an average American spends 28 percent -- around 9 hours -- of their work week just dealing with emails. You can see how this time breaks down in infographic form below.
Marketing Raven helps sales and marketing teams become more productive
The business of marketing has always been about understanding the customer, and the modern information-driven world means there's more potential to know what customers are up to than ever.
The trouble is that many businesses fail to properly exploit this due to lack of visibility into how their marketing efforts work. Cloud-based file distribution specialist Content Raven aims to change this with its new Marketing Raven tool.
Prelert adds Elasticsearch connector to open up big data
Big data analysis can open up valuable insights that are locked up in databases, but releasing that information without access to a team of data scientists isn't easy.
Analytics company Prelert is aiming to make big data accessible and valuable for all businesses with its anomaly detection engine, built using unsupervised machine learning technology. No human intervention is required to set parameters or tell it what to look for, once it's pointed in the right direction it will go to work on massive volumes of streaming data.
Google Drive for Work sees strong enterprise adoption
Google’s Drive for Work storage product is seeing 1,800 new businesses sign up every week as enterprises continue to come around to the secure storage and collaboration option that it offers.
A blog post by Scott Johnston, director of product management at Google Drive, explained that the $10 (£6) per user per month package has been popular across a number of industries since it was launched just two months ago.
Smartsheet improves access for mobile users
The spreadsheet carved out its place as an essential business tool right from the earliest days of personal computing. It's often cited as the application which made businesses adopt the PC in the first place. Most businesses are still heavily reliant on them but in an increasingly mobile world a spreadsheet isn’t the easiest thing to access on the move.
With the release of its latest software project management specialist Smartsheet offers iOS users the ability to easily view and update projects with massive grids of data from their iOS devices. It's also updated Smartsheet for Android, which now features an interactive Gantt chart and the ability to attach files from Google Drive or Dropbox from any Android device, including the new Amazon Fire Phone.
Clarizen delivers new collaboration features
Work collaboration and project management specialist Clarizen's cloud based platform launched in its latest version, Clarizen v6, last year. Today it's announcing a number of enhancements many of which have been requested by customers.
Changes include new reporting, resource visualization, communication and usability enhancements. Charting changes include the introduction of bubble and scatter charts that can be shared inside and outside the organization. Bubble chart enables a "fourth dimension" with the x and y axis determining the plot location, point color, and the size of each plot point.
myMail becomes most popular alternative email app for Android and iOS
Despite the rise of other forms of communication, email remains one of the most popular options, particularly for business. No surprise then that there’s plenty of choice when it comes to mail apps for your mobile device.
According to data from app analytics company Distimo, the myMail app has passed other options to become the most popular alternative mail app for both Android and iOS, behind only Gmail and Yahoo Mail.
Secret shopper test reveals the effectiveness of CRM
Recent figures from Gartner put the value of the CRM software market at $20.4 billion. But does it really make a difference when it comes to converting leads into sales?
Sales software specialist Velocify has been trying to find out by using secret shoppers to submit requests through online contact forms to see how quickly companies would respond. The companies included in the study were picked from the customer section of CRM vendors' websites.
MediaFire launches new cloud storage app for iOS and lowers prices
Consumer cloud storage specialist MediaFire has announced a major update to its native iOS app, bringing a number of new features to the popular storage platform and heralding a new pricing model.
Available on the iTunes store from today the new free app includes automatic photo and video syncing, enhanced video and music streaming performance, new mobile sharing options, and a brand new high resolution user interface.
Refresh app helps build stronger sales relationships
The sales process is all about making effective connections with customers and potential customers, so any tool that can help with that process will make meetings run more smoothly and profitably.
A new web app and iOS app from Refresh is aimed at giving sales staff deeper insight into their contacts. The app syncs to the sales person’s calendar to provide instant information on the people they’re meeting.
Better use of data can avoid the impact of a bad sales experience
We've all had bad sales experiences at some time or another and they inevitably have a negative impact on our view on the company concerned.
A new study by mobile sales enablement specialist Showpad reveals that it can take years to recover from the damage caused to the customer relationship by a bad sales experience.
QuickPivot provides real-time customer intelligence
The holy grail of marketing is to be able to understand what your customers want and then to adapt your communications accordingly to make them more effective.
Achieving this of course isn't easy so companies are always on the lookout for ways to learn more about their customers. Boston-Based QuickPivot (formerly called Extraprise) is launching a new marketing platform to allow marketers in any industry to derive customer insight, listen to brand interactions and then adapt campaigns with highly optimized messages and offers.
New competition! Win a year's subscription to Office 365 Home
In the second of our (hopefully) regular competitions, we have quite a treat for you. You've read the headline so you should know what's up for grabs, but if you missed it, the prize is a year's subscription to Office 365 Home worth $99.99.
Microsoft has very kindly donated a full subscription for us to give away, but this is more than just one copy of the world-famous office suite -- you can install Office 365 Home on up to five PCs or Macs, as well as five tablets. Enough for all the family!
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